Design Lead, Director - Payments

About the Role

Key Responsibilities

• Lead Strategic Design Vision: Define and evangelize a North Star experience for virtual card and B2B payments platforms-spanning partner, payer, and recipient journeys.
• Establish scalable design principles and quality standards that align with business goals and customer needs.
• Navigate ambiguous, complex domains-bringing clarity to problem spaces and helping define insights-driven products and services.
• Lead collaborative visioning sessions and workshops with executives and stakeholders to align product, platform, and customer experience strategies.
• Drive Design Excellence and Execution: Orchestrate cohesive experiences across end-to-end payment workflows, channels, and partner touchpoints.
• Pioneer an AI-first design approach that identifies and leverages data to drive new, smart payment products and services.
• Partner with engineering, product, and enterprise architecture teams to ensure seamless delivery from design vision to production.
• Champion inclusive and compliant design, ensuring accessibility and usability across global audiences and regulatory environments.
• Inspire and Elevate Talent: Lead, mentor, and scale a team of senior experience and service designers across the Payments business.
• Cultivate a high-performing, collaborative culture that emphasizes curiosity, experimentation, and bold thinking.
• Foster cross-functional alignment with Fuel and Benefits design teams to share patterns, standards, and innovation practices.
• Be a catalyst for design leadership maturity—coaching design leaders and advocating for design's impact enterprise-wide.
• Influence Through Insight & Storytelling: Translate complex payments workflows, technical architectures, and strategic concepts into clear, actionable design narratives.
• Create compelling experience maps, prototypes, and visual frameworks that shape priorities and inform executive decision-making.
• Promote a culture of experimentation by aligning rapid prototyping with business strategy, customer risk, and go-to-market outcomes.

Requirements

• Proven ability to set and scale design strategy across platforms, lines of business, and global teams.
• Deep skill in orchestrating user experiences across complex ecosystems, interfaces, and partners.
• Confidence and fluency in leading workshops that clarify ambiguity and shape vision.
• Expertise in designing intelligent, responsive user experiences powered by automation and data.
• Adept at crafting data-informed narratives that drive influence at the C-suite and board level.
• Trusted collaborator across product, engineering, operations, compliance, and go-to-market teams.

Nice to Have

• 10+ years in UX, service design, or product design leadership roles, with experience in enterprise-scale platforms.
• 5+ years leading, growing and representing high-performing design teams.
• Experience presenting design and creative experiences to senior executive audiences, including managing conflicting feedback and driving alignment.
• Background in fintech, B2B payments, commercial banking, or financial operations software.
• Demonstrated success designing compliant, secure experiences in regulated environments (e.g., PCI, GDPR).

Qualifications

• 10+ years in UX, service design, or product design leadership roles, with experience in enterprise-scale platforms.
• 5+ years leading, growing, and representing high-performing design teams.

Benefits & Perks

• Comprehensive and market competitive benefits including health, dental, and vision insurances.
• Retirement savings plan, paid time off, health savings account, flexible spending accounts.
• Life insurance, disability insurance, tuition reimbursement, and more.