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Design Lead, Director - Payments

Wex

Seattle, WA
Full Time
Director
158k-210k
17 days ago

Job Description

About the Role

As the Design Lead for WEX Payments, you will define the strategic design vision, end-to-end experience and design architecture for one of WEX's most innovative and rapidly evolving businesses. You'll lead a team that sits at the heart of digital transformation, driving intuitive, AI-enhanced payments experiences for finance leaders, AP teams, and platform partners. This is a role for an innovative thinker, a design strategist, and a trusted executive partner. You will bring clarity to complexity, guide teams through fast-moving problem spaces, and serve as a champion for human-centered design in the digital payments ecosystem.

Key Responsibilities

  • Lead Strategic Design Vision by defining and evangelizing a North Star experience for virtual card and B2B payments platforms, establishing scalable design principles and quality standards, navigating ambiguous domains, and leading collaborative visioning sessions with executives and stakeholders.
  • Drive Design Excellence and Execution by orchestrating cohesive experiences across payment workflows and channels, pioneering an AI-first design approach, partnering with engineering and product teams to ensure seamless delivery, and championing inclusive and compliant design for global audiences.
  • Inspire and Elevate Talent by leading, mentoring, and scaling a team of senior experience and service designers, cultivating a high-performing culture, fostering cross-functional alignment, and coaching design leaders to enhance enterprise-wide design impact.
  • Influence Through Insight & Storytelling by translating complex workflows and strategic concepts into clear narratives, creating experience maps and prototypes, and promoting rapid prototyping aligned with business and customer outcomes.

Requirements

  • Proven ability to set and scale design strategy across platforms, lines of business, and global teams.
  • Deep skill in orchestrating user experiences across complex ecosystems, interfaces, and partners.
  • Confidence and fluency in leading workshops that clarify ambiguity and shape vision.
  • Expertise in designing intelligent, responsive user experiences powered by automation and data.
  • Adept at crafting data-informed narratives that drive influence at the C-suite and board level.
  • Trusted collaborator across product, engineering, operations, compliance, and go-to-market teams.

Nice to Have

  • 10+ years in UX, service design, or product design leadership roles, with experience in enterprise-scale platforms.
  • 5+ years leading, growing and representing high-performing design teams.
  • Experience presenting design and creative experiences to senior executive audiences, including managing conflicting feedback and driving alignment.
  • Background in fintech, B2B payments, commercial banking, or financial operations software.
  • Demonstrated success designing compliant, secure experiences in regulated environments (e.g., PCI, GDPR).

Qualifications

  • 10+ years in UX, service design, or product design leadership roles, with experience in enterprise-scale platforms.
  • 5+ years leading, growing, and representing high-performing design teams.

Benefits & Perks

  • Comprehensive and market competitive benefits including health, dental, and vision insurances.
  • Retirement savings plan, paid time off, health savings account, flexible spending accounts.
  • Life insurance, disability insurance, tuition reimbursement, and more.

Working at Wex

Join a purpose-driven team creating financial tools that power real business impact. Influence the design of next-generation payment products. Be part of a design-led organization that informs product, technology, and business strategy. Lead high-visibility initiatives that help businesses simplify payments, reduce risk, and unlock growth.

Apply Now

Job Details

Posted AtJul 9, 2025
Job CategoryUX Design
Salary158k-210k
Job TypeFull Time
ExperienceDirector

Job Skills

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About Wex

Website

wexinc.com

Company Size

5001-10000 employees

Location

Seattle, WA

Industry

Financial Transactions Processing, Reserve, and Clearinghouse Activities

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