Digital Consumer Experience Strategy Lead

Sanofi

Cambridge, MA

Full Time

Senior

3 days ago

Job Description

About the Role

Ready to push the limits of what's possible? Join Sanofi's Digital team and play a vital role in transforming healthcare through innovative consumer experience strategies. As Digital Consumer Experience Strategy Lead, you'll shape and deliver digital solutions that make healthcare more accessible, integrated, and reliable—driving Sanofi's R D transformation initiatives. We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people's lives. We're also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Key Responsibilities

Develop and deliver CX strategy across digital products, grounded in research, insights, and measurable outcomes
Lead and mentor a team of CX strategists, designers, researchers, and project managers
Collaborate cross-functionally to define and maintain user experience strategy and operations
Evangelize CX across the organization, integrating it into product and service development
Reallocate resources to meet priorities under tight deadlines and ensure milestone delivery
Influence product and service direction through deep CX expertise
Drive change across R D, Global Business Units, and Corporate functions by embedding CX principles

Requirements

4+ years of proven ability to develop strategic CX plans aligned with product roadmaps and business priorities
Strong analytical skills with ability to synthesize qualitative and quantitative data
Excellent communication and presentation skills to convey strategic recommendations
Deep understanding of digital product management, agile methodologies, and CX principles
Experience with CX measurement frameworks and user-centered design
High emotional intelligence and stakeholder management skills in a global context
Hands-on CX/UX strategy experience in large enterprises, agencies, consultancies, or startups
Bachelor's degree required; Master's degree preferred
Professional-level English communication skills (verbal and written)

Nice to Have

Experience with CX measurement frameworks and user-centered design
Hands-on CX/UX strategy experience in large enterprises, agencies, consultancies, or startups

Qualifications

Bachelor's degree (required)
Master's degree (preferred)

Benefits & Perks

A supportive, future-focused team
Opportunities to grow your talent and drive your career, whether through promotion or lateral moves, at home or internationally
A thoughtfully crafted rewards package that recognizes your contribution and amplifies your impact
Health and wellbeing benefits including high-quality healthcare, prevention and wellness programs
At least 14 weeks' gender-neutral parental leave

Working at Sanofi

Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. They emphasize a supportive environment, career growth opportunities, and a focus on health and wellbeing benefits.

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