Digital Product Management Director

About the Role

Key Responsibilities

• Drive strategic development and execution of core Customer Relationship Management (CRM) products across Branch Banking and Affluent segments, delivering long-term value through product innovation, process optimization, and cross-functional collaboration.
• Lead high-performing product teams to design and implement integrated solutions that enhance effectiveness, minimize risk exposure, and streamline operations.
• Shape enterprise-wide transformation by crafting and evolving policies and procedures that redefine organizational perspective, culture, quality standards, stakeholder relationships, and operational capabilities.
• Influence senior leadership and cross-functional partners to secure resources, align priorities, resolve challenges, and ensure strategic cohesion with Wells Fargo's business objectives and policy frameworks.
• Oversee strategic resource planning, including talent allocation, financial forecasting, and vendor management, to support scalable growth and sustainable delivery.
• Cultivate a forward-looking talent strategy, mentoring and empowering teams to meet evolving business needs and drive long-term success.

Requirements

• 8+ years of digital product management or leadership experience, or equivalent experience demonstrated through work experience, training, military experience, or education.
• 4+ years of management or leadership experience.

Nice to Have

• 8+ years of experience implementing long-term strategies impacting large financial companies.
• Experience with CRM platforms (Salesforce, MS Dynamics, Adobe, and other Marketing solutions).
• Experience driving transformational change.
• Experience leading teams in risk assessment activities and resolution processes.
• Experience partnering, influencing, and driving change through senior leaders.
• Experience engaging partners to execute a roadmap that delivers value.
• Ability to set and communicate a compelling future direction for the team or organization.
• Ability to articulate vision, goals, and expectations to diverse stakeholders.

Qualifications

• Educational background or certifications are not explicitly specified, but experience requirements imply a need for significant professional achievement in digital product management or leadership roles.

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement