Senior Product Manager, Digital Experience

About the Role

Key Responsibilities

• Own the end-to-end lifecycle of multiple subscription product features, from concept through delivery, adoption, and ongoing iteration.
• Define, prioritize, and execute the technical product roadmap with a focus on subscription growth, retention, and customer experience.
• Partner with leadership to align product strategy to business objectives and market opportunities.
• Make critical trade-offs and data-informed decisions that balance customer needs, technical feasibility, and business priorities.
• Partner with Marketing, Sales, and Field Enablement to drive effective product launches, messaging, and readiness.
• Partner with Finance, Cx, Supply Chain and Sales Operations to drive campaigns/programs for cross-sell and up-sell programs.
• Establish and track KPIs for adoption, retention, churn reduction, and revenue growth across subscription offerings.
• Conduct market and customer segmentation analysis to identify new opportunities and refine go-to-market approaches.
• Drive portfolio analysis and market intelligence to inform positioning and growth strategies.
• Serve as the voice of the customer, deeply understanding their needs, pain points, and workflows.
• Conduct and synthesize customer research, competitive analysis, and trend evaluation to inform product direction.
• Translate customer insights into clear product requirements and GTM plans.
• Act as the primary bridge between Engineering and Marketing, ensuring alignment on priorities, product positioning, and adoption strategies.
• Build strong relationships across field teams, enabling product adoption and customer success.
• Partner with internal and external stakeholders to align product features with customer and market needs.
• Collaborate closely with product leaders to drive organizational alignment and execution against the broader strategy.

Requirements

• Bachelor's or Master's degree in Business, Engineering, Computer Science, or a related field.
• 5-10 years of experience in Product Management, Subscription Strategy, or GTM Operations roles.
• Experience: 5-10 years of experience providing requirements to CPQ/ Subscription/ Asset Management Systems.
• Demonstrated ability to manage complex, cross-platform product features through the full product lifecycle.
• Proven track record of driving adoption, share growth, and measurable business results in subscription or SaaS models.
• Strong analytical and problem-solving skills with experience defining KPIs and tracking success metrics.
• Ability to influence across levels of the organization and communicate effectively with executives, engineers, marketers, and field teams.
• Experience coaching or leading junior PMs is a plus.

Nice to Have

• Experience coaching or leading junior PMs.

Qualifications

• Educational background in Business, Engineering, Computer Science, or related fields.

Benefits & Perks

• Competitive salary range of $181,000-$272,000 USD, potentially eligible for incentive pay and/or equity.
• In-office environment at Santa Clara, with policies for work from office.
• Flexible time off, wellness resources, and company-sponsored team events.
• Recognition as a Fortune's Best Large Workplace, Best Workplace for Millennials, and Great Place to Work.