Digital User Experience Strategist

About the Role

Key Responsibilities

• Lead the vision and execution of the UX and information architecture strategy across Qualtrics.com, ensuring a cohesive and user-centered design approach.
• Oversee and mentor agency designers to deliver high-quality UX designs, providing feedback and guidance on projects that enhance usability and accessibility.
• Create and maintain a robust information architecture that prioritizes user workflow and intuitive navigation, facilitating easy access to information and enhancing the overall user experience.
• Champion web accessibility throughout the organization, ensuring that all designs comply with WCAG standards and are inclusive for all users.
• Conduct thorough user research, usability studies, and A/B testing to gather insights on user behavior, helping to refine designs based on real-world feedback.
• Work closely with Product, Marketing, and Development teams to align user experience goals with business objectives, ensuring a seamless experience across all digital touchpoints.
• Establish metrics and KPIs to assess the effectiveness of design initiatives and continuously iterate on strategies based on user engagement data and feedback.
• Stay informed about the latest trends, best practices, and tools in UX design and information architecture, incorporating them into the team's strategies and workflows.

Requirements

• 5+ years of professional experience in UX design, with a strong focus on information architecture within a digital environment.
• Demonstrated experience in managing design teams or agencies, with a track record of delivering user-centered design projects.
• Deep understanding of web accessibility standards (WCAG) and best practices for creating inclusive digital experiences.
• Proficient in design and wireframing tools such as Figma or Adobe Creative Suite.
• Strong analytical skills with the ability to leverage user research and data analytics to inform design decisions.
• Exceptional communication skills, enabling effective collaboration with cross-functional teams and the ability to advocate for user needs.
• Familiarity with content management systems (CMS) and the principles of search engine optimization (SEO).

Nice to Have

• Previous experience in a SaaS or tech-focused environment.
• Knowledge of front-end web technologies (HTML, CSS, JavaScript) for better collaboration with development teams.

Qualifications

• Educational background or certifications are not explicitly specified in the description.

Benefits & Perks

• Competitive salary and equity packages.
• Flexible working arrangements and a healthy work-life balance.
• Comprehensive health, dental, and vision insurance.
• Generous paid time off and wellness programs.
• Professional development opportunities, including training and conferences.
• A vibrant company culture with events, activities, and team-building experiences.