Freshworks logo

Director, ABM & Expansion

Freshworks

San Mateo, CA
Full Time
Director
214k-307k
9 days ago

Job Description

About the Role

Freshworks builds uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. We have a people-first approach to AI that makes employees more effective and organizations more productive. Trusted by over 72,000 companies worldwide, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, we aim to create a better experience for customers and employees and help organizations grow. Join us to build impactful solutions with a vision for how the world works.

Key Responsibilities

  • Define and drive the global ABM strategy across key segments and regions, aligning to revenue goals and customer lifecycle stages
  • Partner with Sales, RevOps, and Marketing leadership to prioritize target account strategies and deliver measurable pipeline and expansion impact
  • Lead the creation and governance of the global ABM Center of Excellence, including toolkits, best practices, and scalable frameworks for regional and functional teams
  • Oversee the development and optimization of data-informed target account lists, working with Marketing Ops and Sales to ensure precise execution and performance tracking
  • Scale 1:1, 1:few, and 1:many ABM programs across key verticals and product lines, incorporating digital, content, and field marketing activations
  • Create and implement strategic programs to drive whitespace expansion, multi-product adoption, and long-term customer value
  • Collaborate with Product Marketing and Campaigns to deliver high-impact content and messaging tailored to personas within target accounts
  • Champion a test-and-learn culture—introducing new tools, data models, and tactics to continuously improve ABM performance
  • Serve as a thought leader within the marketing organization, influencing executive stakeholders and evangelizing ABM success and learnings
  • Design and execute 1:Few campaigns to drive revenue growth from existing customers, primarily through upselling and cross-selling motions
  • Own a global budget and associated pipeline and demand generation goals, including increased account engagement with ABM tactics

Requirements

  • Bachelor's degree in Marketing, Business, or a related field; MBA preferred
  • 10+ years of experience in B2B SaaS marketing, with at least 4+ years in a leadership role owning ABM or Revenue Growth/Expansion strategies
  • Demonstrated success leading large-scale ABM programs with measurable pipeline and revenue impact across multiple customer segments
  • Deep expertise in ABM technologies and GTM stack (e.g., 6sense, Demandbase, Salesforce, Marketo, attribution tools)
  • Proven ability to build cross-functional alignment across Sales, Marketing, and RevOps
  • Strong analytical skills with the ability to translate complex data into actionable insights and strategic recommendations
  • Excellent executive presence and communication skills, with a track record of influencing senior stakeholders
  • Empathetic, customer-obsessed, and motivated by helping Sales win

Nice to Have

  • Experience with digital, content, and field marketing activations
  • Experience in creating scalable frameworks for ABM programs
  • Familiarity with global marketing strategies and managing international teams

Qualifications

  • Bachelor's degree in Marketing, Business, or a related field
  • MBA (preferred)

Benefits & Perks

  • $213,600 - $307,050 USD Base Salary + Target Bonus
  • Medical, dental, vision, disability and life insurance options
  • Flexible time off (plus paid US holidays), commuter benefits, and wellness benefits
  • Adoption and parental leave benefits

Working at Freshworks

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion, and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities, and the business.

Apply Now

Job Details

Posted AtJul 30, 2025
Job CategoryGrowth Marketing
Salary214k-307k
Job TypeFull Time
Work ModeHybrid
ExperienceDirector

Job Skills

AI Insights

Key skills identified from this job posting

Sign upto access all insights for this job

About Freshworks

Website

freshworks.com

Location

San Mateo, CA

Industry

Software Publishers

Get job alerts

Set up personalized alerts for your job search and get tailored job digests for close matches