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Director, ABM & Expansion

Freshworks

Bellevue, WA
Full Time
Director
214k-307k
9 days ago

Job Description

About the Role

The Director of ABM & Expansion at Freshworks is a strategic leadership role responsible for leading and scaling the company's account-based marketing efforts across the portfolio. The role involves developing and executing global ABM strategies to drive pipeline acceleration, strategic expansion, and deep customer engagement. The position requires collaboration with senior sales, product, and marketing leaders to align programs with business priorities and establish a Center of Excellence for ABM practices. This hybrid role is based in the Seattle Metro Area and emphasizes data-driven, innovative approaches to revenue growth and customer expansion.

Key Responsibilities

  • Define and drive the global ABM strategy across key segments and regions, aligning to revenue goals and customer lifecycle stages.
  • Partner with Sales, RevOps, and Marketing leadership to prioritize target account strategies and deliver measurable pipeline and expansion impact.
  • Lead the creation and governance of the global ABM Center of Excellence, including toolkits, best practices, and scalable frameworks for regional and functional teams.
  • Oversee the development and optimization of data-informed target account lists, working with Marketing Ops and Sales to ensure precise execution and performance tracking.
  • Scale 1:1, 1:few, and 1:many ABM programs across key verticals and product lines, incorporating digital, content, and field marketing activations.
  • Create and implement strategic programs to drive whitespace expansion, multi-product adoption, and long-term customer value.
  • Collaborate with Product Marketing and Campaigns to deliver high-impact content and messaging tailored to personas within target accounts.
  • Champion a test-and-learn culture—introducing new tools, data models, and tactics to continuously improve ABM performance.
  • Serve as a thought leader within the marketing organization, influencing executive stakeholders and evangelizing ABM success and learnings.
  • Design and execute 1:Few campaigns to drive revenue growth from existing customers, primarily through upselling and cross-selling motions.
  • Own a global budget and associated pipeline and demand generation goals, including increased account engagement with ABM tactics.

Requirements

  • Bachelor's degree in Marketing, Business, or a related field; MBA preferred.
  • 10+ years of experience in B2B SaaS marketing, with at least 4+ years in a leadership role owning ABM or Revenue Growth/Expansion strategies.
  • Demonstrated success leading large-scale ABM programs with measurable pipeline and revenue impact across multiple customer segments.
  • Deep expertise in ABM technologies and GTM stack (e.g., 6sense, Demandbase, Salesforce, Marketo, attribution tools).
  • Proven ability to build cross-functional alignment across Sales, Marketing, and RevOps.
  • Strong analytical skills with the ability to translate complex data into actionable insights and strategic recommendations.
  • Excellent executive presence and communication skills, with a track record of influencing senior stakeholders.
  • Empathetic, customer-obsessed, and motivated by helping Sales win.

Nice to Have

  • Experience with digital, content, and field marketing activations.
  • Experience in creating scalable frameworks and best practices for ABM programs.

Qualifications

  • Bachelor's degree in Marketing, Business, or a related field.
  • MBA preferred.

Benefits & Perks

  • Medical, dental, vision, disability, and life insurance options.
  • Flexible time off and paid US holidays.
  • Commuter benefits attached to a flexible spending account.
  • Wellness benefits, adoption, and parental leave benefits.

Working at Freshworks

Freshworks emphasizes creating a global workplace that enables everyone to find their true potential, purpose, and passion regardless of background, gender, race, sexual orientation, religion, or ethnicity. The company is committed to diversity and equal opportunity, fostering a vibrant and inclusive work environment that advances the goals of its employees, communities, and business.

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Job Details

Posted AtJul 30, 2025
Job CategoryGrowth Marketing
Salary214k-307k
Job TypeFull Time
Work ModeHybrid
ExperienceDirector

Job Skills

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About Freshworks

Website

freshworks.com

Location

Bellevue, WA

Industry

Software Publishers

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