Director of Product, Growth

Navient

Columbia, SC

Full Time

Director

248k-248k

3 days ago

Job Description

About the Role

The Director of Product, Growth position will report to the Chief Product Officer. This role involves driving experimentation on product funnels, defining and executing strategies to engage and nurture customers, partnering with engineering, data, and marketing teams, launching new products, developing APIs and embedded experiences for growth, and leading a small team of Product Managers. The company is committed to making higher education accessible and affordable through innovative financial tools and services, including private student loans, student loan refinancing, and scholarships, with a mission to help students live their best lives free from student debt.

Key Responsibilities

Drive experimentation on product funnels to optimize funnel performance and maximize customer loan origination.
Define and execute a product strategy to engage and nurture customers who are not yet ready to become Earnest customers, based on customer insights.
Partner with engineering, data, and marketing teams to ensure a strong foundation for testing, personalization, and funnel optimization.
Launch new products and drive engagement and cross-sell from existing customers.
Develop APIs and embedded experiences to drive growth from partners serving similar customer bases.
Lead and develop a small team of Product Managers as a player/coach.

Requirements

7+ years of experience launching and growing a successful consumer digital lending or fintech product.
2+ years of experience leading a team of Product Managers.
Experience optimizing an online customer acquisition funnel across multiple channels and products.
Experience growing engagement from an existing customer base and finding ways to cross-sell and monetize engagement.
A data-driven philosophy influencing what to build and when to pivot.
Deep experience setting up, running, and measuring A/B tests.
Ability to manage and optimize a testing roadmap based on opportunity size, customer insights, data analysis, and testing learnings.
Experience with integrated martech infrastructure to enable growth through marketing and sales channels.
Bachelor's degree in a technical field.

Nice to Have

Experience with sophisticated testing methodologies such as contextual, multi-arm bandits.
Experience launching growth features or freemium offerings from 0-1.
Experience partnering closely with a marketing team to open new distribution channels.
Experience building embedded product experiences with partners.

Qualifications

Bachelor's degree in a technical field

Benefits & Perks

Health, Dental, & Vision benefits plus savings plans
Mac computers
Work-from-home stipend to set up your home office
Monthly internet and phone reimbursement
Employee Stock Purchase Plan
Restricted Stock Units (RSUs)
401(k) plan with company match
Robust tuition reimbursement program
$1,000 travel perk on each Earnie-versary
Competitive days of annual PTO
Competitive parental leave

Working at Navient

At Earnest, our people bring our cultural principles to life. These principles define how we work, how we win, and what we expect of ourselves and each other: Every Second Counts, Choose To Do Hard Things, Pursue Excellence, Lead Together, Don't Take Yourself Too Seriously. We are committed to building an environment where employees feel included, valued, and heard, emphasizing diversity, inclusion, equity, and belonging. We encourage anyone with relevant experience to apply, regardless of background.

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