Director of Release Management Engineering

About the Role

Key Responsibilities

• Direct one or more team(s) responsible for the establishment, documentation, and maintenance of Change and Release management processes and procedures
• Be accountable for the end-to-end release process
• Coordinate the scheduling of Change and Releases and maintain the release calendar
• Work with technical and business teams to prioritize and scope scheduled releases
• Manage risks and resolve issues that affect release scope, schedule, and quality
• Direct and participate in release meetings
• Ensure accurate weekly release reporting
• Direct the team(s) responsible for the creation and managing of release branches
• Work with development and source code management to understand impacts of branches and code merges
• Be accountable for Go-Live activities including the execution of deployment plans
• Direct automation and the development of scripts and automation tools used to improve the release process
• Work with other technical team members to resolve all release-related issues
• Direct release review/retrospection meetings, gather feedback, and ensure improvements are incorporated for future releases
• Drive and direct continuous improvement through trend reporting analysis and metrics management
• Serve as an advocate for release management, communicating processes and procedures throughout the company and assisting teams with adoption
• Work towards making improvements in the release process
• Stay current on trends and regulations to ensure effectiveness and compliance

Requirements

• 10+ years of previous release and/or project management experience, with a solid understanding of project management principles
• Expert knowledge of the Software Development Life Cycle (SDLC) and Agile delivery methods
• Strong collaboration and partnership skills to work with Development, infrastructure, operations, and business teams
• Expert experience working in an Agile environment
• Expert troubleshooting skills
• Flexible mindset with the ability to adapt to changing technical or business conditions
• Willingness to support and execute the current release and deployment model while developing automation processes
• Experience with source control tools such as SVN
• Knowledge of DevOps and automation software such as Harness or similar, and understanding of CICD pipelines
• Experience with Microsoft Office tools (Word, Excel, PowerPoint)
• 5+ years of previous Change and Release experience with understanding of SDLC, ITIL, and the Change and Release Management cycle
• Expert knowledge of the ServiceNow platform including Change and Release modules
• Solid understanding and experience with AWS, cloud computing, Middleware, and database technologies
• Bachelor's degree in Information Systems, Computer Science, or related field or equivalent work experience
• 10+ years of experience in the industry
• Experience in the financial industry
• Experience leading a team
• ITIL certification

Nice to Have

• Master's degree

Qualifications

• Bachelor's degree in Information Systems, Computer Science or related field
• 10+ years of experience
• Experience in the financial industry
• Expert experience working in an Agile environment
• Experience leading a team
• ITIL certification