Director, Product, Data Maintenance

About the Role

Key Responsibilities

• Monitor the data ecosystem to ensure SLAs are met and data quality is maintained.
• Design and manage automated alerting and communication systems to proactively surface anomalies and ensure timely visibility across the organization.
• Serve as the first point of contact for data incidents, triaging, diagnosing, and initiating resolution paths.
• Prioritize issues in alignment with business severity and communicate status updates with clarity and precision.
• Coordinate cross-functionally to ensure the right stakeholders are engaged at the right time to resolve issues efficiently.
• Develop and optimize tiered escalation processes to match issue complexity with the right technical or operational resources.
• Drive automation and process improvements that reduce manual intervention and improve SLA adherence.
• Monitor KPIs such as data latency, accuracy, and uptime, and generate actionable insights for continuous improvement.
• Champion clear, consistent communication across teams to align priorities, timelines, and expectations.
• Manage vendor relationships and coordinate with platform providers (e.g., DMPs, ad servers, CDPs).
• Collaborate cross-functionally with product, client architects, analytics, engineering, and legal/privacy teams for effective and compliant data flow.
• Build and train the team handling data operations; define roles and expectations.
• Stay ahead of media data technologies, industry trends, and privacy regulations.

Requirements

• Bachelor's degree in Media, Technology or Data Field.
• 5+ years in data operations or management, preferably in media, marketing tech, or agency settings.
• Proven expertise in data feed architecture, automation (e.g., scripting, ETL), and alert systems.
• Strong track record in incident triage, escalation processes, and operations workflow design.
• Strong analytical skills with the ability to rapidly assess impact and define resolution paths.
• Familiarity with relevant platforms (DMP, CDP, MMP, ad servers, APIs).
• Excellent communicator capable of presenting technical insights to non-technical stakeholders.
• Leadership experience and team-building capabilities.
• Knowledge of data governance and media privacy standards (GDPR, CCPA, IAB frameworks) is a plus.

Nice to Have

• Knowledge of data governance and media privacy standards (GDPR, CCPA, IAB frameworks).

Qualifications

• Bachelor's degree in Media, Technology or Data Field.
• 5+ years in data operations or management in relevant settings.

Benefits & Perks

• Competitive total rewards package including a discretionary bonus.
• Health insurance coverage, life and disability insurance.
• Retirement savings plans.
• Company paid holidays and unlimited paid time off (PTO).
• Mental health and wellness resources.
• Pet insurance, childcare resources, identity theft insurance.
• Fertility assistance programs and fitness reimbursement.