Director Salesforce Platform

About the Role

Key Responsibilities

• Define and communicate the vision, priorities and success criteria for the Salesforce platform.
• Collaborate closely with business sponsors and collaborators to determine the suitability and value proposition of the Salesforce platform for planned business initiatives.
• Manage a team of Salesforce business analysts, engineers and architects that are embedded / work within product teams.
• Manage a team of release engineers that deploy the releases to the production environments.
• Influence product prioritization working with Product Owners on their initiatives impacting the platform.
• Maintain strategic and technical roadmap for the platform including transformation initiatives and alignment with enterprise vision.
• Assess and determine the impact of new Salesforce features released three times a year on current products.
• Assist business groups on solution requirements and understanding current and future state impacts on the platform and business functions.
• Work collaboratively with product owners to drive goals for successful sprints and rollouts.
• Promote continuous improvement through automation, Gen AI, Einstein AI, Github Co Pilot, etc.
• Lead Gen AI or new Salesforce AI capabilities to test and learn using POCs in partnership with product teams/leaders.
• Build, own, and implement standardized and repeatable processes and platform standards.
• Establish and own release plans, windows, and goals, and coordinate deployment releases.

Requirements

• Doctorate degree and 4 years of Information Systems experience, or
• Master's degree and 8 years of Information Systems experience, or
• Bachelor's degree and 10 years of Information Systems experience.
• At least 4 years experience directly managing people and/or leading teams, projects, or programs.
• Ability to define and communicate platform vision and strategy.
• Experience with assessing new Salesforce features and their impact on products.
• Strong collaboration and stakeholder management skills.
• Experience with automation, AI, and DevOps practices is preferred.

Nice to Have

• Ability to ‘sell' the product internally and get an audience excited about technology.
• Excellent written and verbal communication skills for conveying platform vision to diverse audiences.
• Experience with public speaking and large audiences.
• Understanding of Agile methodologies and continuous improvement of DevOps processes.
• Expertise delivering on the Salesforce platform across multiple clouds.
• Broad operating range from strategic planning to tactical details.
• Ability to influence cross-functional teams without formal authority.
• Previous experience in a SaaS company in product, engineering, project management, or services roles.
• Strong organizational skills and high-level business discussion experience.
• Self-starter, broad thinker, strategic planner, and analytical.

Qualifications

• Doctorate degree or Master's degree or Bachelor's degree with corresponding years of experience.
• Experience managing teams, projects, or programs.

Benefits & Perks

• Comprehensive employee benefits package including health and welfare plans for staff and dependents.
• Retirement and Savings Plan with generous company contributions.
• Group medical, dental, and vision coverage.
• Life and disability insurance.
• Flexible spending accounts.
• Discretionary annual bonus or sales-based incentive plan.
• Stock-based long-term incentives.
• Award-winning time-off plans.
• Flexible work models, including remote and hybrid arrangements.