Walmart
Position Summary... Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you. As a Distinguished Software Engineer with the Customer Care Technology team, you will define and drive the technical vision for the entire suite of customer care products. You will exemplify best engineering practices, providing hands-on leadership to the organization. In collaboration with data scientists, you will develop strategies for scalable GenAI applications that process millions of customer contacts. Your technical leadership will shape our architecture and engineering excellence practices. You will enhance the team’s effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business, influencing the future of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.
Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. We focus on customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization. The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. We partner with our product, business, and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.
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Website
walmart.com
Company Size
10000+ employees
Location
Bellevue, WA
Industry
Warehouse Clubs, Supercenters, and Other General Merchandise Retailers
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