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Distinguished, Software Engineer

Walmart

Bellevue, WA
Full Time
Senior
156k-312k
about 1 month ago

Job Description

About the Role

Position Summary... Are you passionate about applying cutting-edge GenAI technology to revolutionize customer service? Do you dream of playing a technical leadership role that will shape the future of the customer service experience at Walmart's scale? If you possess exceptional technical expertise, curiosity, and a desire to build scalable products with GenAI, this opportunity may be for you. As a Distinguished Software Engineer with the Customer Care Technology team, you will define and drive the technical vision for the entire suite of customer care products. You will exemplify best engineering practices, providing hands-on leadership to the organization. In collaboration with data scientists, you will develop strategies for scalable GenAI applications that process millions of customer contacts. Your technical leadership will shape our architecture and engineering excellence practices. You will enhance the team’s effectiveness through mentorship, collaboration, and thought leadership, advocating for ideas that optimize for long-term success while maintaining business momentum. Your role will have a significant impact on the organization and the business, influencing the future of customer service at Walmart. If you thrive in a dynamic environment and are eager to lead and innovate, we invite you to apply.

Key Responsibilities

  • Provide strategic guidance in system architecture and software development processes.
  • Collaborate with Data Scientists to design and build scalable, high-performing GenAI-based systems.
  • Lead and mentor teams in the implementation of complex systems, fostering a culture of technical excellence and innovation.
  • Be hands-on in prototyping, researching, and coding scalable, consumer-facing systems.
  • Collaborate with business and product teams to achieve our long-term business goals.
  • Champion operational and engineering excellence.
  • Participate in code reviews, operational reviews, architectural discussions, and troubleshooting sessions to ensure the highest standards of development.
  • Provide mentorship to engineers, managers, and others to help develop great talent.

Requirements

  • At least 10+ years of software engineering experience in building highly available systems.
  • Proven track record of building successful software systems from inception to deployment.
  • Proven track record of building solutions that solve highly complex business problems.
  • Outstanding problem-solving skills, with the ability to make design trade-offs, balancing long-term "big picture" considerations with short-term implications of design decisions.
  • Expertise in service-oriented architecture, CI/CD, and operational excellence best practices.
  • Effective communication and collaboration skills, including consensus building, conflict resolution, influence, and persuasion skills.
  • Proven track record of mentoring and coaching engineers in technical problem-solving and career development.
  • Curiosity and strong ability to learn new domains and technologies.

Nice to Have

  • Master's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area.
  • Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
  • Knowledge of accessibility best practices and supporting an inclusive culture.

Qualifications

  • Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 6 years' experience in software engineering or related area.
  • Option 2: 8 years' experience in software engineering or related area.

Benefits & Perks

  • Competitive pay with performance-based bonus awards.
  • Health benefits including medical, vision, and dental coverage.
  • Financial benefits such as 401(k), stock purchase, and company-paid life insurance.
  • Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
  • Other benefits including short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.
  • PTO and PPTO for vacation, sick leave, holidays, or other purposes, based on job classification and employment length.
  • Live Better U education benefit program covering tuition, books, and fees for various programs.

Working at Walmart

Our team works closely with our US stores and eCommerce business to better serve customers by empowering team members, stores, and merchants with technological innovation. We focus on customers, stores and employees, in-store service, merchant tools, merchant data science, and search and personalization. The Customer Care Technology team builds best-in-class customer service experiences for hundreds of millions of Walmart customers and customer service agents globally. We are a group of software engineers, data scientists, and machine learning experts pushing the boundaries of GenAI technology in complex enterprise applications. We partner with our product, business, and UX teams to drive significant measurable business impact. Our mission is to help customers save money and live better.

Apply Now

Job Details

Posted AtJun 13, 2025
Salary156k-312k
Job TypeFull Time
ExperienceSenior

Job Skills

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About Walmart

Website

walmart.com

Company Size

10000+ employees

Location

Bellevue, WA

Industry

Warehouse Clubs, Supercenters, and Other General Merchandise Retailers

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