E-commerce Customer Support Specialist

Aria Staffing

Jacksonville, FL

Full Time

Mid Level

35k-42k

14 days ago

Job Description

About the Role

Aria Staffing is hiring experienced Customer Support Specialists to join their client's growing ecommerce support team. This is an in-office position based on the Northside of Jacksonville, and the role involves supporting ecommerce customers via digital channels in a fast-paced, metrics-driven environment. The position is suitable for career-level professionals who thrive under KPI-focused structures and have recent experience supporting ecommerce customers.

Key Responsibilities

Handle a high volume of inbound customer calls, addressing questions, concerns, and order-related issues.
Respond to customers via chat and email, delivering clear and efficient support.
Resolve inquiries related to orders, returns, shipping, product info, and account access.
Work across multiple ecommerce platforms to support several brands.
Meet or exceed performance targets (KPIs), including call handling time, resolution rate, and customer satisfaction scores.
Escalate complex issues when necessary and follow up to ensure customer satisfaction.

Requirements

Must have recent (within the last 1-2 years) customer support experience, preferably in an e-commerce environment.
Proven ability to manage high call volumes along with chat and email support.
Comfortable working in a metrics/KPI-driven setting.
Strong communication and problem-solving skills.
Able to quickly learn and navigate multiple systems and platforms.
Reliable transportation (this is a required on-site role).
Must be available to work on Saturdays.