Education Software Engineer

About the Role

Key Responsibilities

• Design and develop processes and tools for customers to access learning content easily and intuitively.
• Collaborate with education teams to understand customer learning needs and brainstorm user-friendly approaches for customer learning.
• Collaborate with software and engineering teams to integrate learning processes and tools into the MasterControl product.
• Collaborate with data teams to ensure data on customer learning can be gathered automatically and integrated into BI tools.
• Identify opportunities to streamline content development, translation, and management processes using AI tools.
• Implement automation solutions to enhance team productivity and content creation workflows.
• Incorporate learning assessments, activities, and evaluations into data-gathering processes.
• Participate in quality assurance and user testing to ensure learning experiences are accessible, user-friendly, and effective.
• Collaborate with project teams to manage content development timelines, priorities, and deliverables effectively.
• Review and synthesize learner data to help education teams enhance learning solutions and solve problems.
• Stay current with emerging trends, technologies, and best practices in learning experience design, incorporating new approaches and tools to enhance learning experiences.

Requirements

• 1-3 years experience in development using JavaScript, TypeScript, Java, Python or other relevant languages.
• Strong aptitude for working with and implementing AI-driven solutions.
• Exceptional critical thinking, problem-solving, and communication abilities.
• Strong sense of responsibility and drive to create exceptional applications.
• AI applications in content workflows (automation and translation tools).
• Software development methodologies and engineering practices.
• Understand the impact of education in software adoption.
• Background in developing templates and automation scripts.

Nice to Have

• Ability to adapt to and embrace emerging AI technologies in software development.
• Proficiency in leveraging AI tools for code generation and architecture decisions.
• Familiarity with cloud platforms (AWS, Azure, GCP).
• Understanding of XML, JSON, and other data formats.
• Knowledge of database systems and SQL.
• Experience with version control systems (Git).
• Experience with translation management tools.
• Experience with: Skilljar, ServiceNow, Pendo, Jira/Atlassian suite.
• Structured authoring and content reuse strategies.
• Knowledge of adult learning principles, instructional design models, and learning theories.
• Experience with graphic design software (e.g., Adobe Creative Suite) and video editing tools.
• Familiarity with user experience (UX) design principles and methodologies.

Qualifications

• Bachelor's degree in Computer Science, Instructional Design, Digital Media, or a related field (or equivalent experience).
• 3+ years of experience in programming or software engineering.
• Excellent communication, organization, and problem-solving skills.
• Previous work in SaaS or enterprise software documentation preferred.
• Ability to explain complex technical concepts clearly.
• Detail-oriented with strong problem-solving abilities.
• Self-motivated with ability to work independently.

Benefits & Perks

• Competitive compensation
• 100% medical premium coverage
• 401(k) plan with company match
• Generous PTO packages that increase with tenure
• Schedule flexibility
• Fitness clubs (paid to have fun and be active)
• Company parties and employee recognition programs
• Wellness programs (free Fitbit, gym membership, athletic shoe reimbursements)
• Onsite physician and massage therapist
• Innovation center and gaming rooms at the office
• Dental/vision plans
• Employer paid life insurance policy
• Much, much more!