Experience Architect

About the Role

Key Responsibilities

• Apply Process Quality Excellence by utilizing Six Sigma methodologies to identify process improvements and eliminate waste in experience design workflows.
• Implement data-driven approaches to measure and optimize user experience outcomes.
• Collaborate with the Humanity Team, Experience Architecture, Design and Project Success peers, and other stakeholders to shape and drive a proactive strategic application vision.
• Organize content and navigation for UX within dual systems.
• Ensure digital strategies align with overall business objectives and user experience goals.
• Partner with the Humanity Team to create and maintain Human-Centered Design (HCD) delivery process maps.
• Ensure the processes are comprehensive, detailed, actionable, and aligned with business client goals.
• Focus on delivering an exceptional user experience that delights users and meets business needs.
• Map user personas and journeys to align user needs and pain points.
• Assist in the execution of discovery and research phases to gather essential insights and feedback.
• Contribute to client report-outs, ensuring stakeholders are informed and engaged.
• Support the development and implementation of project accelerators, including ongoing research and business knowledge.
• Help reduce discovery and design timelines by providing relevant insights and tools.
• Serve as a liaison to business partners, translating their needs into digital strategies and facilitating communication between business partners and internal teams.

Requirements

• Bachelor's degree in business, Operations Management, Quality Management, or a related field.
• Minimum of 5 years of experience in user experience, process improvement, quality management, or a related field.
• Six Sigma Green Belt certification preferred, with demonstrated experience in process improvement and quality methodologies.
• Strong understanding of Human-Centered Design (HCD) principles and their application in digital projects.
• Proven ability to develop and execute digital strategies aligned with business goals.
• Detail-oriented, analytical, and proactive in identifying and solving problems.
• Proficiency in digital strategy tools and project management.

Nice to Have

• Experience creating low-fidelity prototypes and wireframes.
• Figma experience is a plus.
• Salesforce and AI experience.

Qualifications

• Experience creating low-fidelity prototypes & wireframes.
• FIgma experience is a plus.
• Salesforce and AI experience.