Experience Design Group Manager

About the Role

Key Responsibilities

• Lead Experience Design team in creating digital experiences across a range of user touchpoints.
• Manage partnerships across the enterprise with product management, design, and technology, in developing strategies in delivering engaging, usable, consistent, and accessible experiences aligned with business objectives, cohesive with all of PNC's digital properties.
• Develop and manage operations processes for team.
• Guide the digital team in establishing design practices, including cultivating a culture of critique and informing the design process through regular research.
• Oversee partnership with product & technology peers, as well as design leaders on the individual customer experience.
• Supervise design function in agile development crews and practice human-centered design across the domains of visual and communication design, interaction and user experience design, prototyping, and design research.
• Set vision for the customer experience for a particular feature area, product, etc.
• Determine product strategy to ensure it is meeting customer needs.
• Review digital experience trends and results to stay current on new digital experiences or enhancements to existing experiences by leveraging industry and market place research and insights.
• Mentor designers and drive design leaders to improve the community of practice for all design teams.

Requirements

• Experience writing SQL and Python or R.
• Experience with Tableau or business intelligence software or Jupyter Notebooks.
• Experience and desire to work with data in various forms (Hadoop/Teradata).
• Self-starter with desire to learn and solve complex problems.
• Strong planning, communication, and leadership skills with ability to execute within projects.
• Proven leadership experience with a moderate to large scope of responsibility.
• Industry-relevant experience of 8+ years.
• At least 5 years of prior management experience.
• Bachelor's degree or higher education, with a combination of education, certifications, and experience in lieu of a degree.

Nice to Have

• Agile Web Development
• Business Requirements Documentation (BRD)
• Data Visualization
• Digital User Experience
• Employee Engagement
• IT Architecture
• JavaScript
• Wireframing

Qualifications

• Industry-relevant experience of 8+ years.
• At least 5 years of prior management experience.
• Bachelor's degree; higher education such as a Masters or PhD is desirable.
• No required certifications or licenses.

Benefits & Perks

• Medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options.
• Employee and spouse/child life insurance.
• Short and long-term disability protection.
• 401(k) with PNC match, pension and stock purchase plans.
• Dependent care reimbursement account.
• Back-up child/elder care.
• Adoption, surrogacy, and doula reimbursement.
• Educational assistance, including select programs fully paid.
• A robust wellness program with financial incentives.
• Paid time off including maternity and/or parental leave, up to 11 paid holidays, 8 occasional absence days, 15 to 25 vacation days depending on career level.