Forward Deployed Software Engineer

About the Role

Key Responsibilities

• Lead the technical aspects of onboarding new enterprise clients, including system integration, API configuration, and workflow optimization.
• Collaborate with Sales, Solutions Architects, and Product teams to design and implement customized LILT solutions that meet specific client requirements, driving their business outcomes.
• Gather requirements, propose a product solution, and implement it via code on-site with customers.
• Provide on-site technical support and training to client teams, ensuring successful adoption and utilization of the LILT platform.
• Serve as the primary technical point of contact for escalated client issues, diagnosing problems, implementing solutions, and ensuring timely resolution.
• Provide expert technical consultation and guidance to clients on leveraging LILT's features within their environment, focusing on complex enterprise workflows.
• Relay client needs, technical challenges, and product improvement suggestions back to the core Engineering and Product teams.
• Create and maintain comprehensive technical documentation, including integration guides, best practices, and troubleshooting steps.
• Travel frequently (up to 50-75%) to client sites globally.

Requirements

• Bachelor's degree in Computer Science, Engineering, or a related technical field.
• 2+ years of experience in a customer-facing technical role such as Solutions Engineer, Sales Engineer, Technical Consultant, or Support Engineer.
• Strong AI knowledge including understanding of how LLMs are trained and inference works.
• Understanding of batch learning, online learning, and context windows and how to use them to improve customer value.
• Understanding of the trade-offs of inference speed, learnings, model sizes, and costs.
• Current knowledge of best-in-class AI tools for various workflows including adoption processes and requirements.
• Understanding or demonstrated experience using MCP to build agentic workflows.
• Strong business acumen and ability to focus customers on achieving business outcomes.
• Strong understanding of software integration principles and experience working with APIs (RESTful, SOAP).
• Proficiency in at least one programming or scripting language (e.g., Python, JavaScript).
• Experience with enterprise software deployments and integrations.
• Excellent problem-solving and analytical skills.
• Exceptional communication, presentation, and interpersonal skills.
• Strong customer-centric mindset and passion for client success.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Nice to Have

• Experience with translation management systems (TMS) or localization workflows.
• Familiarity with cloud platforms (e.g., AWS, Azure, GCP).
• Fluency in multiple languages.

Benefits & Perks

• Competitive salary and benefits package.
• Opportunity to work with cutting-edge AI technology in a rapidly growing industry.
• A dynamic and collaborative work environment.
• Significant opportunities for professional growth and development.
• The chance to make a real impact on global communication and business.