Group Product Manager, Patient Experience

Roman

New York, NY

Full Time

Senior

201k-240k

25 days ago

Job Description

About the Role

Ro is a direct-to-patient healthcare company with a mission of helping patients achieve their health goals by delivering the easiest, most effective care possible. Ro offers nationwide telehealth, labs, and pharmacy services through a vertically integrated platform that supports end-to-end healthcare experiences, from diagnosis to medication delivery and ongoing care. Since 2017, Ro has helped millions of patients across the United States, including in primary care deserts, and has received multiple recognitions such as Fortune Best Workplace and CNBC Disruptor 50.

Key Responsibilities

Lead efforts to enhance the logged-in patient experience across mobile and web, ensuring the experience supports seamless and impactful care journeys
Define and execute a product vision and roadmap that balances usability and business impact through UX patterns and flow optimization
Lead cross-functional collaboration with engineering, design, marketing, clinical, and operations teams to deliver high-quality, scalable product experiences
Use research, data, and experimentation to deeply understand patient behaviors and identify key opportunities for improvement
Define clear success metrics related to engagement, retention, and conversion, and apply a rigorous test-and-learn approach to iterate and improve
Apply and advocate for UX and interaction design best practices that elevate quality across platforms and devices
Leverage experimentation and A/B testing to refine and validate product decisions, ensuring every change measurably improves the user experience

Requirements

7+ years of product management experience in consumer tech, with prior experience in ecommerce preferred
Strong track record of managing consumer applications across native mobile and web to drive user engagement and retention
Deep knowledge of UX patterns and best practices, including how they scale across different use cases, platforms, and devices
Strong sense of aesthetics and attention to detail, ensuring interactions are crafted with care
Passion for high-quality design and interaction, with active exploration of best-in-class apps and digital tools
Deep experience with optimization and a data-driven mindset, including A/B testing, analytics, and user research
Strong technical knowledge and understanding of product development and underlying systems
Outstanding communication and cross-functional collaboration skills
Excellent product judgment to prioritize opportunities, balance stakeholder needs, and manage trade-offs

Nice to Have

Experience in ecommerce
Prior experience managing consumer applications across mobile and web

Qualifications

Educational background or certifications are not explicitly specified in the description

Benefits & Perks

Full medical, dental, and vision insurance + OneMedical membership
Healthcare and Dependent Care FSA
401(k) with company match
Flexible PTO
Wellbeing + Learning & Growth reimbursements
Paid parental leave + Fertility benefits
Pet insurance
Student loan refinancing
Virtual resources for mindfulness, counseling, and fitness

Working at Roman

Ro values diversity and inclusive perspectives, emphasizing that embracing different backgrounds creates meaningful change in healthcare. The company supports flexible work arrangements, allowing employees to work anywhere in the United States, with in-person collaboration opportunities for those in the tri-state area. Ro is committed to equal opportunity employment, providing fair treatment regardless of race, ethnicity, gender, sexual orientation, gender identity, age, disability, or other protected classifications.

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