Growth Enterprise Customer Success Manager

Udemy

Denver, CO

Full Time

Mid Level

about 1 month ago

Job Description

About the Role

We are looking for a Growth Enterprise Customer Success Manager to partner with our mid-sized business customers post-sale to drive adoption and ensure customer growth and retention. As a Growth Enterprise Customer Success Manager, you will work closely with customers to execute learning strategies and drive product adoption to help our customers achieve their most important business outcomes. Managing a portfolio of up to 40 accounts, you'll provide high-touch support, collaborate on expansion strategies, and develop individualized success plans.

Key Responsibilities

Manage a portfolio of up to 40 accounts with proactive, high-touch support throughout the customer journey.
Launch and train new customers, ensuring smooth onboarding and platform adoption.
Create and implement internal promotion programs within customer organizations to drive awareness and usage.
Build and maintain executive-level relationships as a trusted advisor.
Provide expert consultation and work with customers to develop their internal learning strategy to achieve their customers' most important business outcomes.
Develop and execute account expansion strategies in collaboration with Sales partners, focusing on upselling to meet retention and upsell targets.

Requirements

4-5+ years of B2B SaaS customer success, account management, consulting and/or sales experience
Experience carrying a quota that consists of both expansion and retention targets
Ability to travel up to 30% to facilitate in-person Partnership Planning Workshops, Executive Business Reviews, strategic planning meetings, or customer events.