Internship - Account Analyst - Revenue Fall 2025

About the Role

Key Responsibilities

• Verify the accuracy of Norfolk Southern invoicing for revenue earned from rail operations.
• Build relationships through exceptional customer service.
• Identify process improvements for billing and collections issues and collaborate with other departments to test and implement enhancements.
• Utilize analytical tools to identify trends related to traffic, customers, invoices, and payments.
• Interact with internal departments such as Transportation and Marketing, as well as other railroads, to research and resolve disputes.
• Provide comprehensive updates to management and stakeholders regarding customers' accounts.
• Actively participate in own professional development as guided by management.

Requirements

• Pursuing a Bachelor's or Master's Degree, with preferred majors including Accounting, Economics, Finance, Marketing, Management, or similar fields.
• In-depth knowledge and experience with Microsoft Office software.
• Availability to work full-time during regular business hours.
• Candidates enrolled part-time in classes that do not interfere with a typical business day schedule.

Nice to Have

• Strong analytical thinking and problem-solving skills.
• Self-starter committed to learning railroad operations.
• Critical thinker and problem solver.
• Strong verbal and written communication skills.
• Exceptional customer service skills.
• Ability to manage time, plan, and prioritize work demands effectively.
• Positive and professional attitude.

Qualifications

• Pursuing a Bachelor's or Master's Degree.

Benefits & Perks

• Bi-weekly compensation based on academic year: Freshman - $1,646, Sophomore - $1,775, Junior - $1,908, Senior - $1,992, Masters - $2,383.