LEAD AI ENGINEER CHATBOT

About the Role

Key Responsibilities

• Partner closely with engineering and business teams to design and deliver machine learning solutions that address complex challenges.
• Build and deploy ML and LLM models that support key initiatives in chatbot, voicebot, and customer support center agents.
• Lead development of NLP applications such as text classification, summarization, and information extraction to support customer engagement and insights.
• Help define meaningful performance metrics (KPIs) for AI solutions and foster an environment of transparency and learning.
• Contribute to a culture of innovation by mentoring others, sharing knowledge, and laying the groundwork for a growing AI team.

Requirements

• 5+ years of experience in applied data science, machine learning, or related AI fields.
• 2+ most recent years using LLM / RAG technologies.
• A degree in a STEM or quantitative field such as Computer Science, Engineering, Mathematics, or Statistics.
• A strong track record of translating technical work into business value, particularly with cross-functional or non-technical stakeholders.
• Experience leading projects end-to-end, with mentorship or team-building experience.
• Proficiency in Python and familiarity with LLM tools like LangChain, Hugging Face, Llama.
• Exposure to cloud platforms (AWS preferred, but not required) and data visualization tools.
• Comfort and familiarity working in fast-paced environments like hyper-growth startups is a plus.

Nice to Have

• Familiarity with cloud platforms such as AWS.
• Experience working in fast-paced environments like hyper-growth startups.

Benefits & Perks

• Competitive salary range of $200,000-220,000
• Performance-based bonus
• Comprehensive health and wellness benefits
• Better than market average retirement match
• Opportunity to build a strategic AI function from the ground up in a highly respected firm
• Supportive, forward-thinking leadership team invested in responsible innovation