Lead Consultant(Product/Domain)

About the Role

Key Responsibilities

• Application testing for all system changes and projects.
• Knowledge transfer and other support-related activities.
• Second level support for resolution of service requests and system defects.
• Resolving all JDE level 2 Application Support calls logged through Help desk.
• Regular interaction with JDE development and CNC Admin support teams to resolve issues.
• Key involvement in the resolution of high severity user issues and system defects.
• Review and approve root cause analysis, workarounds, and support documentation.
• Provide guidance and expertise to Support analysts in resolving very complex issues.
• Interact with Business users throughout the lifecycle of support calls from initiation to closure.

Requirements

• Extensive experience in JDE EnterpriseOne Manufacturing modules such as PDM, SFM, MRP, WO processing, and MFG Accounting.
• Techno-functional skills to support issues related to JDE Manufacturing modules.
• Support for interfaces to MFG PRO, Demand Solutions, Positive Pay, Labelling solutions, Oracle APS, etc.
• Ability to understand highly customized Manufacturing Accounting processes.
• Experience working on JDE projects with onsite-offshore model for application development and support.

Nice to Have

• Support experience for interfaces to MFG PRO, Demand Solutions, Positive Pay, Labelling solutions, Oracle APS, etc.

Qualifications

• Experience supporting JDE EnterpriseOne Manufacturing modules.
• Support for interfaces to related manufacturing and planning systems.
• Ability to support highly customized manufacturing accounting processes.

Benefits & Perks

• Pay range from $65,000 to $134,200 depending on skills and experience.
• Performance-based bonuses (subject to company policies).
• Medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance.
• Employee assistance program.
• 401(k) retirement plan.
• 10 days of paid time off per year.
• 10 paid holidays per year.