Lead Marketing Concierge

About the Role

Key Responsibilities

• Cultivates a cohesive, collaborative team environment.
• Monitors and tracks individual Team Member goals and performance in order to identify areas for opportunity.
• Provide detailed training on locations (how to draw in and pitch from each specific location/desk).
• Acts as a mentor and coach for new Team Members in an effort to enhance and support onboarding program.
• Marketing and sales process, systems training, hotel tour and other areas as needed.
• Facilitates mentor scheduling with new hire for maximum learning.
• Will work as a production-based marketing representative four days a week.
• Will work one day purely devoted to the above Team Lead duties and one or more other days before/after production shift as needed.
• Other tasks assigned by the management.

Requirements

• High School Diploma/GED.
• Able to work flexible schedules including mornings, evenings, weekends and holidays.
• Excellent interpersonal and guest relations skills.
• Minimum 6 months of Timeshare Marketing experience.
• Thorough understanding of the local area.

Nice to Have

• 1+ year of demonstrated ability to train and motivate individuals in the sales field.
• 1+ year of experience in a supervisory role in Timeshare/Vacation Ownership industry.

Benefits & Perks

• Pay rate is $19 per hour, plus commission & bonuses governed by a compensation plan.
• Lead Marketing Concierges have targeted annual earnings of $85,000 per year, with some earning substantially more based on performance.
• HGV Offers Day One Team Member Benefits.
• Paid Time Off (PTO) for rest, relaxation, or recuperation.
• Recognition Program and Rewards.
• Team Member Travel Program with discounted rates at properties worldwide.
• 401(k) program with company match.
• Paid Sick Days.
• Numerous learning and advancement opportunities.