Lead Systems Operations Engineer

About the Role

Key Responsibilities

• Lead resolution of complex technical issues and initiatives related to large scale applications, systems, databases, or other technical products and services
• Drive resolution of incidents with reputational, regulatory, compliance, customer, or business impact that require an immediate coordinated response and timely communications
• Partner with Incident Communicator, Platform, and Business teams in driving resolution activities
• Identify opportunities for process improvements within technical support strategies and plans and contribute to increasing system efficiencies and lowering the human intervention time on related tasks
• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area
• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems
• Make decisions on technical changes and enhancements
• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives
• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Requirements

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education
• 4+ years of application production support, systems support, managing command centers or major incident management
• 3+ years of experience with application and infrastructure domains, including Web, Application, Database, and Server technologies
• 3+ years of experience with incident management, problem management, and change management
• 3+ years of Command Center operations or Major Incident Management skills
• 2+ years of experience in facilitating virtual, enterprise-level meetings for production events leveraging excellent verbal and written communication skills
• 2+ years of demonstrated ability to assess and support complex technical issues and initiatives related to large-scale systems
• 1+ years of monitoring software/tools practice

Nice to Have

• Experience working with Service Now or equivalent
• Experience working with Microsoft Teams or equivalent
• Window, Linux Server OS, Network & routing topology, & IT Support fundamentals
• Physical and virtual server technology fundamentals
• Experience working with Cloud technologies
• Experience working in an Agile team environment

Qualifications

• Not explicitly specified; educational background and formal qualifications are not detailed in the description

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement