Manager 3, Software Engineering (Mailchimp) - Omni-channel Platform

About the Role

Key Responsibilities

• Drive a mindset of product quality and operational excellence across the Mailchimp Engineering organization
• Coach front line engineering managers and leaders and our most senior engineers to help define their career path through challenging growth opportunities
• Build an engineering culture, practices, and supporting tooling that engineers love and enable them to deliver high-quality work at high velocity with outstanding performance, scalability, and availability
• Stay up-to-date with industry trends and emerging technologies to drive continuous improvement
• Coordinate with cross-functional teams, including engineering, operations, support, and product teams, to ensure the reliability and consistency of services
• Collaborate with other operational excellence teams across Intuit on shared best practices and learnings
• Provide technical guidance and mentorship to team members and stakeholders

Requirements

• 8+ years of experience in software development, with 4+ years in a management role
• Proven track record of managing teams of engineers and developing strategies for performance operations
• Excellent communication skills and ability to lead cross-functional teams and stakeholders
• Proactive and results-driven attitude, with a passion for building reliable, scalable, and performant systems
• Proficiency in programming languages such as PHP, Go, Python, and Java
• Strong understanding of Linux/Unix systems and network protocols
• Experience with cloud platforms such as AWS and/or Google Cloud
• Expertise in containerization and orchestration technologies like Docker and Kubernetes
• Proficient in using monitoring and observability tools (e.g., Prometheus, Grafana, Splunk)
• Experience with CI/CD pipelines and automation tools (e.g., Jenkins, GitLab CI, Github Actions)
• Knowledge of database management systems (SQL and MySQL) and caching technologies
• Familiarity with infrastructure as code (IaC) and configuration management tools (e.g., Terraform, Puppet)
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience

Nice to Have

• Experience in high-scale, highly available systems
• Background in AI and big data technologies

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience

Benefits & Perks

• Competitive compensation package with strong pay for performance rewards
• Expected base pay range in Atlanta, GA: $200,000 - $270,500
• Eligibility for cash bonus, equity rewards, and benefits
• Regular pay equity comparisons across ethnicity and gender categories