Manager, Client Delivery (Media Measurement/Analytics)

About the Role

Key Responsibilities

• Help ensure projects run to time and scope, especially if responsible for specific elements such as brands or markets.
• Follow quality assurance processes to ensure results are accurate and implement improvements to the process.
• Use data and analytics skills to create a compelling overarching story and present insights to clients.
• Explain complex data insights in a simple, impactful manner suitable for a CMI / Analytics audience.
• Guide clients through Gain Theory Interactive platform, including managing access and permissions.
• Follow Gain Theory Operational Excellence processes and suggest improvements where applicable.
• Identify opportunities to drive profitable growth for clients and work as part of the team to realize them.
• Understand and lead value capture processes to demonstrate client and company value.
• Implement ideas to improve efficiency, adjust pricing structures, or drive growth impacting client profitability.
• Ensure actions align with Gain Theory's overall profitability goals.
• Manage project scope and prevent scope creep, escalating only when necessary.
• Support plans to enhance client satisfaction and focus on specific areas for improvement.
• Track and manage stakeholder relationships, growing the network at relevant levels.
• Highlight and address risks early through risk mitigation processes.
• Maintain solid knowledge of all Gain Theory solutions and communicate high-level solutions to clients.
• Stay updated on clients' industries, key trends, and seek opportunities for growth.
• Maintain a good understanding of the marketing effectiveness industry and Gain Theory's role within it.
• Live and promote Gain Theory values, acting as an inspiration for the team.
• Mentor other team members and facilitate collaborative learning and knowledge sharing.

Requirements

• Minimum of 7 years of experience in project management, client relationship management, and data analytics.
• Strong problem-solving skills, attention to detail, and proactive issue resolution.
• Deep understanding of the marketing effectiveness and analytics industry.
• Ability to interpret data and analytics insights and present them clearly to clients.
• Effective communication and interpersonal skills for cross-functional collaboration.
• Knowledge of project scope management and quality assurance processes.
• Understanding of client profitability, value tracking, and contract management.
• Familiarity with Gain Theory solutions and industry trends.
• Ability to manage multiple projects in a fast-paced environment.

Nice to Have

• Experience with Gain Theory Interactive platform.
• Mentoring or team leadership experience.
• Knowledge of marketing mix modeling (MMM), attribution, and unified measurement.

Qualifications

• Relevant professional experience in project management, client management, and data analytics.

Benefits & Perks

• Competitive salary range of $115,000-$140,000 USD.
• Comprehensive benefits package.