Manager Consumer Experience Design

AdventHealth Shawnee Mission

Orlando, FL

Full Time

Senior

9 days ago

Job Description

About the Role

The Manager Consumer Experience Design leads projects and resources focused on creating an exceptional experience for consumers across AdventHealth. Leveraging human-centered design skills, this role manages initiatives focused on the complete immersive consumer experience, including people, process and place, with a deep understanding of how the digital experience integrates across the consumer journey. Working with the Director of Strategic Design and others, this role serves as a change agent, responsible for driving conceptual thinking, vision and interpretation of the organization's strategy related to consumer experience. The role involves mapping the consumer journey, identifying opportunities for improvement, and designing holistic human experiences that support the mission, strengthen brand equity, and reach both internal and external audiences.

Key Responsibilities

Participate in the initial and ongoing development of guiding principles and internal philosophy on strategies for Consumer Experience to ensure success.
As requested by the Director of Strategy & Design, participate in formal and informal presentations across the company on design thinking, innovation, and related topics.
Provide inspiring leadership and cultivate a learning, creative, and highly productive work environment.
Partner closely with consumer division colleagues to prioritize and address efforts that most impact the human experience for consumers.
Ensure solutions are co-created within parameters established by the Director of Strategy & Design.
Provide management to the design of ideation sessions and ensure effective and professional facilitation.
Collaborate with consumer intel/market research, marketing, user experience, and other internal teams to ensure the voice of the customer influences solutions.
Formulate short- and long-term design goals with clear strategies, deliverables, and timelines.
Work with cross-functional teams of product managers and activation managers to support the delivery of consumer experience projects.
Lead transformation efforts to ensure shared progress of initiatives and drive transformation visibility and engagement.

Requirements

Bachelor's degree in business, Communications, Design Thinking, Human Centered Design, Innovation, Sociology, Psychology, or a similar field.
At least 3 years of experience in immersive, human-centered design in a professional setting.
Experience facilitating design labs to co-create solutions to complex problems.
Experience leading design teams.
Experience working with executive leadership.
Portfolio demonstrating ability to manage design projects and lead design teams.
Design project portfolio demonstrating robust design thinking methodology, including visual story-boarding and design research expertise.

Nice to Have

Experience supporting transformation initiatives and driving change within organizations.
Strong collaboration and communication skills across diverse teams.
Experience in healthcare or large organizational settings.

Qualifications

Bachelor's degree in a relevant field
3+ years of experience in human-centered design

Benefits & Perks

Benefits from Day One
Paid Days Off from Day One
Career Development
Whole Person Wellbeing Resources
Mental Health Resources and Support

Working at AdventHealth Shawnee Mission

AdventHealth is committed to being part of something bigger, emphasizing community, belonging, and the wholeness of each person. The organization values professional growth, spiritual development, and serving to uplift others in body, mind, and spirit. It fosters a creative, innovative, and collaborative culture that supports diversity, inclusion, and continuous learning.

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