Manager Consumer Experience Design

About the Role

Key Responsibilities

• Participate in the development of guiding principles and internal philosophy on strategies for Consumer Experience to ensure success.
• Present on design thinking, innovation, and related topics across the company to various audiences, including executives and front-line staff.
• Provide inspiring leadership and cultivate a learning, creative, and highly productive work environment.
• Partner with consumer division colleagues to prioritize efforts that most impact the human experience for consumers.
• Ensure solutions are co-created within parameters established by the Director of Strategy & Design.
• Manage the design of ideation sessions and facilitate them effectively and professionally.
• Collaborate with internal teams such as consumer intel/market research, marketing, user experience, and others to ensure the voice of the customer influences solutions.
• Formulate short- and long-term design goals with clear strategies, deliverables, and timelines.
• Support overall delivery of consumer experience projects by working with cross-functional teams of product and activation managers.
• Lead transformation efforts, ensuring shared progress of initiatives, and drive visibility and engagement through key communications.

Requirements

• Bachelor's degree in business, Communications, Design Thinking, Human Centered Design, Innovation, Sociology, Psychology, or a related field.
• At least 3 years of experience in immersive, human-centered design in a professional setting.
• Experience facilitating design labs to co-create solutions to complex problems.
• Experience leading design teams.
• Experience working with executive leadership.
• Portfolio demonstrating ability to manage design projects and lead design teams, including visual story-boarding and robust design research methodology.

Nice to Have

• Experience supporting transformation efforts and driving change within organizations.
• Strong collaboration and communication skills across diverse teams.
• Knowledge of digital experience integration across consumer journeys.

Qualifications

• Bachelor's degree in a relevant field
• Minimum of 3 years experience in human-centered design

Benefits & Perks

• Benefits from day one
• Paid Days Off from Day One
• Career Development
• Whole Person Wellbeing Resources
• Mental Health Resources and Support