Manager International Customer Experience Marketing

Discover

Riverwoods, IL

Full Time

Senior

91k-153k

25 days ago

Job Description

About the Role

Discover. A brighter future. With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine. Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Key Responsibilities

Lead, manage, and oversee referral process from intake to resolution
Develop and enhance processes and procedures to deliver a strong customer experience
Research and prioritize non-accepting merchants, ATM providers and others
Identify and monitor key performance indicators through reporting and insights while effectively communicating success metrics to leadership
Collaborate with internal teams to drive strategic resolution of referrals
Perform root cause analysis to investigate recurring issues and implement long-term solutions

Requirements

Bachelor's degree in Mathematics, Information Technology, Statistics, Engineering, Social Sciences or related field
4+ years of experience in Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research in Quantitative or Qualitative disciplines or related
In lieu of education, 8+ years of experience in Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research in Quantitative or Qualitative disciplines or related

Nice to Have

6+ years of experience in Data Science, Decision Science, Programming, Customer Service Analytics and Reporting, Research in Quantitative or Qualitative disciplines or related
Marketing campaign coordination and strategy
Project management, campaign development, and/or vendor coordination experience
Strong research and reporting skills

Qualifications

Ability to operate office equipment such as computer, telephone, printer, and calculator
Ability to communicate verbally and in written form
Travel up to 10% of the time
Applicants must be currently authorized to work in the United States on a full-time basis

Benefits & Perks

Paid Parental Leave
Paid Time Off
401(k) Plan
Medical, Dental, Vision, & Health Savings Account
Short and Long Term Disability, Life, and Accidental Death & Dismemberment insurances
Recognition Program
Education Assistance
Commuter Benefits
Family Support Programs
Employee Stock Purchase Plan

Working at Discover

Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. We value what makes you unique so that you have an opportunity to shine. All Discover employees place our customers at the very center of our work and contribute daily to a culture that values compliance and risk management. Discover is committed to creating an inclusive and equitable workplace through Fair Chance Hiring practices and provides reasonable accommodations for individuals with disabilities.

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