MANAGER, MARKETING OPERATIONS

About the Role

Key Responsibilities

• Design and produce visually compelling digital assets including websites, email campaigns, display banners, and interactive sales aids (ISAs).
• Ensure all creative aligns with brand guidelines and meets quality standards for clarity, usability, and consistency.
• Support iterative design processes and collaborate with stakeholders to implement feedback efficiently.
• Develop responsive HTML and Knak emails, animated banners, and other front-end digital deliverables.
• Ensure cross-platform compatibility and performance, adhering to accessibility best practices and technical specifications.
• Conduct QA testing and troubleshooting to maintain a seamless user experience.
• Create and manage Functional Requirements Documents (FRDs) to guide development and QA processes.
• Support project lifecycles by maintaining clear, up-to-date documentation from kickoff through final delivery (AFD).
• Contribute to continuous improvement of team documentation standards and processes.
• Assist in managing the workload of development and production team members, ensuring project timelines are met.
• Provide support in troubleshooting production challenges and maintaining workflow efficiency.
• Act as a liaison between cross-functional teams, including Project Management, Creative, Regulatory, and Development.

Requirements

• 5 years of experience in a hybrid front-end development and digital design role.
• Proficiency in HTML, CSS, Knak, and animation tools for banner development.
• Strong visual design skills and knowledge of Adobe Creative Suite (Photoshop, Illustrator, XD).
• Experience with digital asset QA and documentation (FRDs, QA logs, etc.).
• Familiarity with project management tools (e.g., Workfront, Jira) and Agile workflows is a plus.
• Experience in a regulated industry or healthcare/pharma environment is highly desirable.

Nice to Have

• Experience with digital asset QA and documentation.
• Familiarity with project management tools (e.g., Workfront, Jira).
• Experience with Agile workflows.
• Experience in a regulated industry or healthcare/pharma environment.

Qualifications

• Proficiency in HTML, CSS, Knak, and animation tools.
• Strong visual design skills with Adobe Creative Suite (Photoshop, Illustrator, XD).
• Minimum of 5 years of relevant experience.

Benefits & Perks

• Paid time off (vacation, holidays, sick).
• Medical, dental, and vision insurance.
• 401(k) retirement plan.
• Participation in short-term and long-term incentive programs.