Manager, Software Development - Billing

About the Role

Key Responsibilities

• Lead a team of software engineers delivering telecom billing solutions (e.g., rating, invoicing, account management). Oversee day-to-day development, testing, and deployment of billing system components.
• Ensure code quality, test coverage. Lead sprint planning, task assignments, and delivery timelines in Agile or hybrid environments.
• Drive best practices across team structures, software development processes, and operational tooling, ensuring alignment with compliance, security, and regulatory requirements.
• Work closely with product owners, QA, DevOps, and business analysts to gather requirements and deliver functionality, coordinate with cross-functional teams.
• Lead hiring and workforce scaling initiatives, with a focus on securing top talent.
• Provide regular coaching, mentoring, and performance feedback to engineers.
• Support and maintain existing billing platforms, including bug fixes and minor feature enhancements.
• Monitor production systems for performance and incident response.

Requirements

• In-depth knowledge of telecommunications billing systems, including rating engines, charging frameworks (real-time and batch), invoice generation, provisioning flows, and product catalog management.
• Strong understanding of subscription lifecycle events and monetization models across prepaid, postpaid, and wholesale customer segments.
• Proficient in both legacy and modern technology stacks supporting large-scale billing and monetization systems.
• Experience working with monolithic platforms handling batch invoicing and CDR processing, as well as modern cloud-native architectures using microservices, containerization, and event-driven processing.
• Ability to integrate and modernize systems using RESTful APIs, JSON, and API gateways, while maintaining interoperability with legacy components.
• Skilled in handling data consistency, platform scalability, and transaction integrity across hybrid environments.
• Experience defining and tracking KPIs and SLAs across service domains such as usage processing, billing accuracy, provisioning timeliness, and application availability.
• Strong leadership, coaching, and mentoring skills across cross-functional engineering teams.
• Ability to guide delivery within agile frameworks (Scrum, SAFe), handle inter-team dependencies, and lead continuous improvement efforts.
• Ability to align technical capabilities with business goals and proactively evolve system roadmaps in partnership with product and enterprise architecture teams.

Nice to Have

• Experience with cloud-native architectures and microservices.
• Familiarity with telecom customer lifecycle management and monetization models.
• Experience with API integration and modernization of legacy systems.

Qualifications

• Bachelor's Degree in Computer Science or a related field.
• 4-7 years of experience in an Analytics and Business Intelligence development environment.
• 1+ years of experience supervising a team of 15 or more developers.

Benefits & Perks

• Competitive salary and compensation package.
• Annual stock grant, employee stock purchase plan, 401(k).
• Access to free, year-round money coaches.
• Comprehensive medical, dental, and vision insurance.
• Flexible spending account, paid time off, up to 12 paid holidays.
• Paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching.
• Disability, voluntary AD&D, accident, life, and long-term care insurance.
• Mobile service & home internet discounts, pet insurance, transit programs.