Manager, Special Events & Promotions

About the Role

Key Responsibilities

• Manage assigned event and promotions areas to ensure successful resort events and promotions including casino tournaments, events, seasonal or other marketing and promotion activations across F&B, Retail, HR, Sponsorship, Property Décor, and Entertainment.
• Work with various departments and outside vendors to coordinate the planning and operation of events.
• Assist with creative requests for graphic design team and advertising agency.
• Manage event logistics including registration and post-event surveys and feedback.
• Manage hourly and temporary events staff regarding scheduling, training, mentoring, and providing continuous feedback.
• Attend assigned events to oversee execution and provide event support.
• Collaborate with team members to create post-event reports and recommendations for improvement.
• Ensure departmental practices are compliant with company policies and legal requirements.
• Occasionally travel to assist in marketing trips.
• Ensure event assets and collateral are updated and displayed correctly throughout the property.
• Create event and promotion fact sheets, welcome letters, and distribute them to key departments.
• Use personal device for operational tasks, review of company documents, etc.
• Perform other job-related duties as requested.

Requirements

• Working knowledge of word processing, excel, graphic management, and e-mail.
• Ability to travel for event-related marketing trips or activations.
• Polished appearance and demeanor.
• Effective communication skills in English.
• Ability to obtain and maintain full knowledge of company and department policies and procedures.
• Ability to lead and mentor a team.
• Ability to work varied shifts, including nights, weekends, and holidays.

Nice to Have

• Fluent in more than one language.
• Bachelor's degree in a related field.
• Event Planning or other related professional certifications.
• Previous experience working in a large, luxury resort setting.

Qualifications

• At least 21 years of age.
• High School Diploma or equivalent.
• Minimum of four years of experience in special events or related operational area.
• Minimum of two years of experience in a leadership or management role within a similar or related field.
• Proof of eligibility to work in the United States.