Manager, Tour Marketing Operations & Ticketing

About the Role

Key Responsibilities

• Manage all U.S. label ticket buys and guest list operations for AMG artist tours.
• Work directly with artist management, agents, promoters, and venue reps to secure ticket holds, pricing, and access across markets.
• Create detailed buy budgets for internal ticket requests in collaboration with product managers and marketing operations.
• Submit and manage guest lists, as well as transfer digital tickets via platforms like AXS, Ticketmaster, SeatGeek, and Dice.fm.
• Coordinate credentials and ensure AMG executives and VIPs have a seamless experience at shows.
• Attend select shows or build plans to deliver white-glove on-site execution for executives and guests.
• Maintain AMG's internal tour tracking systems, including the Festival Tracker and Master Touring Sheet.
• Reconcile expenses and submit ticketing reports using Concur.
• Build trusted relationships with tour managers, promoters, agents, and box offices.

Requirements

• You have 2+ years of experience in ticketing, live events, or tour operations.
• You enjoy owning your domain and working independently while staying aligned with broader team goals.
• You have exceptional attention to detail and organizational skills — juggling dozens of shows and moving parts comes naturally to you.
• You are collaborative, communicative, and capable of building strong relationships across all levels.
• You are passionate about live music and understand the importance of getting the small things right.
• You thrive in a fast-paced environment with changing priorities and tight timelines.

Nice to Have

• Experience using ticketing platforms like Ticketmaster, Account Manager, AXS, SeatGeek, Dice.fm, or similar.
• Familiarity with Concur or other expense tracking tools.
• On-site show experience, especially involving Credential/VIP logistics or executive support.
• A working knowledge of the touring ecosystem, from venues and promoters to artist teams.
• A Bachelor's degree or equivalent experience.

Qualifications

• A Bachelor's degree or equivalent experience.

Benefits & Perks

• Salary Range $66,300 to $80,000 annually.
• In-office collaboration four days per week.
• Access to benefits detailed in the 2025 Benefits At A Glance document.