Manager User Experience

About the Role

Key Responsibilities

• In partnership with the Digital Experience team, collaborate with senior leaders to build a shared digital optimization vision across the enterprise that aligns to the digital roadmap and the go-to-market strategy for the company.
• Partner with Digital Experience & Digital Business team members to align on goals, metrics, and success criteria for new and existing experiences to optimize.
• Manage optimization team resources (employee & consultant) in roles such as analysis, development, project management, and quality assurance.
• Align with the Digital Experience team to incorporate A/B testing with analytics, UX research, and consumer insights to assess the impact of enhancements and refine the future roadmap.
• Set the strategy and prioritize testing ideas and environment, including backlog, testing calendar, test traffic, and variants via the A/B testing platform.
• Work with analytics teams to pull together and share reports on test results.
• Work with stakeholders and qualitative analysis teams to present deeper test learnings.
• Develop and maintain a record of live, upcoming, and past tests, results, and learnings.
• Provide feedback on friction points and potential improvements to digital channels.

Requirements

• At least 6 years of experience in user experience, digital research, digital product, or similar roles with demonstrated capabilities.
• 5+ years of experience in eCommerce, B2B/B2C, Product, or related fields.
• 4+ years of direct data management/analysis experience.
• Experience with A/B testing tools and analytics platforms.
• Strong foundation in statistics with analytical and problem-solving skills.
• Ability to manage multiple projects in various phases of ideation, execution, or delivery.
• Demonstrated experience building strong partnerships across teams such as Product, UX, Design, Merchandising, and Development.
• Strong communication skills with the ability to articulate digital experience needs and direction to multiple audiences.

Nice to Have

• Bachelor's degree (preferred).
• Experience in digital for lead generation, channels, best practices, and KPIs.
• Understanding how technology advancements drive sales and guest satisfaction.
• Expertise in various optimization tools to evaluate multivariate A/B opportunities.

Qualifications

• Bachelor's degree (preferred).

Benefits & Perks

• Full-time positions are eligible for paid time off, health, dental, vision, life, and disability benefits.
• Part-time positions are eligible for dental, vision, life, and disability benefits.
• Additional compensation pursuant to the company's bonus plan.