Marketing and Admissions Customer Relations Manager

Genesis HealthCare

Lebanon, PA

Full Time

Mid Level

20/hr-25/hr

about 1 month ago

Job Description

About the Role

At Genesis Healthcare, we are dedicated to improving the lives we touch through the delivery of high-quality care and exceptional service. As a leading provider in the long-term care industry, we believe in fostering a collaborative, inclusive and supportive work environment where every team member is valued and empowered to make a difference. Whether you're an experienced professional or just starting your career, we offer opportunities for growth, development, and advancement in a range of roles. Join us in our mission to enhance the well-being of our patients and residents while making a meaningful impact in the communities we serve.

Key Responsibilities

Cultivate strong relationships with prospective residents, their families, and referral sources, building trust and ensuring their needs are met with empathy and efficiency.
Collaborate with leadership to implement strategic marketing initiatives, analyze market trends, and identify opportunities to enhance our nursing center's visibility and census goals.
Own the entire non-clinical admission process, from initial inquiry and engaging tours to clear explanations of admission criteria and financial responsibilities, ensuring a smooth transition for our new patients.
Proactively address patient questions and concerns, consulting with internal and external partners to ensure timely and effective resolutions.
Work collaboratively with a dedicated team, participating in daily meetings and supporting the financial aspects of our nursing center's operations.
Directly impact patient satisfaction, contribute to the financial health of the nursing center, and play a vital role in helping individuals receive the care they need.

Requirements

College Degree or equivalent work experience, 3 - 5 years in healthcare industry.
Customer Service Orientation.
Ability to adjust work hours to accommodate business requirements.
Ability to work independently.

Nice to Have

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
Nursing Tuition Assistance Program
Voluntary insurances such as Pet Insurance, Term and Whole Life Insurance, Short-term Disability, Hospital Indemnity, Personal Accident, Critical Illness, Cancer Coverage

Benefits & Perks

Variable compensation plans
Tuition, Travel, and Wireless Service Discounts
Employee Assistance Program to support mental health
Employee Foundation to financially assist through unforeseen hardships
Health, Dental, Vision, Company-paid life insurance, 401K, Paid Time Off
Nursing Tuition Assistance Program
Voluntary insurances such as Pet Insurance, Term and Whole Life Insurance, Short-term Disability, Hospital Indemnity, Personal Accident, Critical Illness, Cancer Coverage