Marketing Data Analyst, Resolution Operations

Uber

New York, NY

Full Time

Mid Level

124k-131k

18 days ago

Job Description

About the Role

The Resolution Operations pod sits within the Paid Tech Ops team and is part of the broader Performance Marketing organization, which drives industry leading performance marketing campaigns and technology across all Uber customers and Uber products. In this role, you will be an expert in breaking down ambiguous data volatility and discrepancies into their fundamental parts to drive clarity and trust for internal customers. A successful candidate is a strong problem solver who can creatively hypothesize root causes, own end-to-end investigations, and independently drive cross-functional alignment on outcomes across Paid Marketing, Operations, Data Science, Product, Engineering, and more. You'll act as a SME of our data ecosystem, bridging technical knowledge gaps, and driving Single-Source-of-Truth reporting on data issues, with opportunities to influence campaign QA, product roadmaps, and operational processes.

Key Responsibilities

Address internal customer inquiries about data discrepancy, volatility, and quality issues through understanding their problem statements deeply, writing SQL, investigating data, and forming clear narratives to drive a satisfactory resolution.
Examine factors, elements, and clues contributing to data trends or behavior to establish and verify assumptions and possible root causes. Understand the interdependencies of complex tech stacks, third-party partners, and advertising ecosystems to bring the right questions to the right people and move investigations forward.
Create a clear narrative with findings to drive investigations and follow-up decisions across stakeholders in Paid Marketing, Operations, Data Science, Product, Engineering, and more.
Prioritize effectively across multiple ongoing investigations, set clear expectations on deliverables, manage dependencies, and proactively communicate with customers to ensure a timely and reliable customer experience.
Question the status quo and employ a data-driven approach to identify quantitative and qualitative insights about recurring customer inquiries, generating insights that influence business decisions to improve campaign QA, product roadmaps, and operational processes.

Requirements

Advanced SQL, Google Sheets, and data visualization proficiency.
Strong analytical and narrative building skills with the ability to analyze complex data sets and develop insights and recommendations.
Strong stakeholder management skills to drive consensus and actionable results across cross-functional teams.
Comfortable challenging the status quo, applying critical thinking, and building and validating hypotheses.

Nice to Have

3+ years of hands-on experience in data analytics or marketing analytics.
Knowledge of performance marketing, digital advertising platforms, and web analytics tools.
Knowledge of ticketing systems or customer support.
Passionate about formulating sustainable best practices and streamlining processes and communications.

Qualifications

Experience in data analytics or marketing analytics (preferred 3+ years).
Proficiency in SQL, Google Sheets, and data visualization tools.
Experience with performance marketing, digital advertising platforms, and web analytics tools.

Benefits & Perks

Eligible to participate in Uber's bonus program and may be offered an equity award and other compensation.
Eligibility for various benefits as detailed at https://www.uber.com/careers/benefits.

Working at Uber

Uber's mission is to reimagine the way the world moves for the better. The company values bold ideas, real-world impact, growth through challenges, and speed to progress. Uber emphasizes collaboration, with offices central to its cultural identity, expecting employees to spend at least half of their work time in their assigned office unless fully remote work is approved.

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