Marketing Service Representative

AutoLoop

Tampa, FL

Full Time

Entry Level

9 days ago

Job Description

About the Role

Join our award-winning A-Team! Affinitiv is the largest provider of end-to-end, data-driven marketing and software solutions exclusively focused on the automotive customer lifecycle. Backed by 20+ years of automotive and marketing expertise, we work with over 6,500 dealerships and every major manufacturer in the country. Our Marketing Services Representative plays an integral role in growing positive relationships with our customers, acting as a liaison between clients and the development team to create quality marketing campaigns that meet brand standards and exceed customer expectations in tight deadlines. We foster a fast-paced, fun-loving, team-oriented environment that values performance, hard work, and professionalism.

Key Responsibilities

Develop a solid base knowledge of all Affinitiv products and solutions managed by the Marketing Services Team
Establish strong lines of communication with Client Success Consultant Team to ensure client needs and requirements are met
Collaborate with internal departments to fulfill contracts and resolve issues as they pertain to the products and solutions supported
Perform with consistency, efficiency and a sense of urgency
Escalate problems and issues as necessary through the proper channels
Understand the impact on the success of the client relationship and consistently exceed client expectations
Act as a team player and support others toward the success of the team
Engage team members with professionalism and respect

Requirements

Bachelor's Degree or equivalent industry experience in marketing preferred
2+ years of customer experience preferred
Attention to detail and error free proofreading skills
Proficient at using Microsoft Office Word and Excel
HTML knowledge preferred
Ability to deliver high quality results in a deadline driven environment
Troubleshooting skills
Strong organizational, time management and process management skills
Data entry with accuracy and speed
Professional communication over the phone and in person
Strong interpersonal soft skills (setting/managing expectations, conflict resolution, etc)
Collaborative in nature and ability to consult cross-functionally with other departments

Nice to Have

HTML knowledge
Industry experience in marketing

Benefits & Perks

Medical, dental, vision insurance
401K effective day 1
Generous PTO
Flexible work environment with remote work options
Work from Here program allowing remote or on-campus work

Working at AutoLoop

At Affinitiv, we celebrate diversity, equality, and an inclusive environment. We are committed to providing a respectful workplace where all employees and applicants are treated equally, regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law. We value qualifications, competence, merit, and business needs in all employment decisions.

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