Mgr Customer Data Analytics

About the Role

Key Responsibilities

• Develop and execute a world-class digital analytics strategy, and execute against it
• Manage and mentor a team of digital data professionals, fostering a culture of thought leadership and actionable insights
• Lead the team in the collection, analysis, and visualization of digital data from multiple sources
• Develop actionable insights and recommendations to improve the effectiveness and revenue of digital products
• Collaborate with cross-functional teams to ensure stakeholders have critical data streams
• Create and maintain best-in-class balanced dashboards and reports, ensuring accuracy and relevance
• Conduct statistical and quantitative analysis, including predictive modeling to drive decision making
• Communicate findings and recommendations to stakeholders through clear and compelling presentations and reports
• Stay updated on the latest analytics tools, trends, and technologies and push to continuously improve processes
• Explore machine learning models to solve critical business problems and optimize processes
• Perform other duties as assigned

Requirements

• Proven leadership skills
• Proficiency in analytics tools like SQL, Adobe Analytics, Power BI, Python, Databricks, and Amplitude
• Advanced quantitative and statistical skills
• Superior problem-solving skills and the ability to act on ideas autonomously
• Excellent communication and leadership skills, with the ability to influence and engage stakeholders at all levels
• Prior experience leading an insights and analytics team
• Experience with machine learning and AI tools
• Advanced modeling skills
• Experience automating manual data processes
• Strong organization and documentation skills
• Bachelor's Degree or equivalent in business, finance, statistics, engineering or related quantitative discipline
• Five (5) years experience in business analysis, financial analysis, computer modeling or simulation and professional planning
• Knowledge of fourth generation languages (4GL), client/server and browser-based reporting and analytics tools
• Strong knowledge of systems and operations
• Strong basic management, human relations and communications skills

Nice to Have

• More advanced degrees may offset experience requirements
• Experience with systems and operations

Qualifications

• Bachelor's Degree/equivalent in business, finance, statistics, engineering or related quantitative discipline
• Five (5) years experience in relevant analysis and planning roles
• Related Master's Degree can offset experience requirements

Benefits & Perks

• Health, vision and dental insurance
• Retirement benefits
• Tuition reimbursement
• Potential for additional pay, premiums, or bonuses