Part-Time Special Programs Coordinator, CRM System Administrator

About the Role

Key Responsibilities

• Develops, implements, and tracks the effectiveness of on-campus, off-campus, and online student recruitment activities targeting a varied student body, including increasing diverse and multicultural populations.
• Maintains communication plans with inquiries, applicants, and new registered students through the college's CRM.
• Maintains accurate data entry of recruitment activities within NSCC student information system and CRM to provide accurate recruitment and admissions statistical reports.
• Assists Enrollment processors as needed with application processing, entry, and document collection within Banner.
• Assists with the Selective Admission application process, including maintaining the application and requirements, processing applications, assisting students, decision processing, and responding to student emails.
• Provides detailed tracking reports regarding student interests and routes to the appropriate staff.
• Creates and manages applications within the CRM for general, early college, and selective programs.
• Assists in developing a practical and working knowledge of processes within the CRM and interacts with key college partners to recommend solutions.
• Creates and maintains step-by-step training documents for CRM processes.
• Performs account creation and training for new administrative CRM users, including setup, live training, and creating written/video training materials.
• Manages duplicate student account cleanup in conjunction with enrollment and registrar offices.
• Assists the Admissions and Enrollment team with fraudulent account detection.
• Utilizes college reporting software including Recruit, Cognos, Zogotech, and Navigate.
• Assists with the implementation of Student Experience Systems to improve student experience and enrollment process.
• Provides training to staff on new software and databases.

Requirements

• Bachelor's degree in Education, Counseling, Psychology, Business Administration, Mathematics, Computer Science, or related field.
• Three (3) years of experience and/or training involving college registration, academic advisement, career development, training, curriculum development, or related areas.
• Experience with college registration, academic advisement, or related administrative work.
• Ability to pass a CORI/SORI and/or National background check.
• Experience maintaining a CRM system (preferred).
• Experience with Microsoft Dynamics or Microsoft Power Platform (preferred).
• Experience at a community college (preferred).
• Experience with Banner (preferred).

Nice to Have

• At least two years of experience maintaining a CRM system.
• At least two years of experience with Microsoft Dynamics or Microsoft Power Platform.
• Experience at a community college.
• Experience with Banner.

Qualifications

• Bachelor's degree in a related field.
• Three years of relevant experience or training.

Benefits & Perks

• Salary of $35.31/hr.
• Part-Time schedule: Monday-Thursday 9am-2pm, 20 hours a week.
• Remote work with occasional travel to Danvers Campus.
• Support for individuals with disabilities and reasonable accommodations.