Platform Support - Senior Lead Systems Operations Engineer

About the Role

Key Responsibilities

• Act as an advisor to senior leadership to develop or influence platform support solutions for highly complex business and technical needs or technology initiatives
• Lead highly complex, broad impact initiatives including provision of high-level systems consultation for the technology teams related to large scale planning of computer systems and network infrastructure for Systems Operations functional areas
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, in-depth knowledge of the organizations tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Provide vision, direction and expertise to senior leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage to the organization
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership
• Provide training and mentoring to less experienced team members on guidebook changes and lead team to meet technical deliverables, while leveraging solid understanding of technical process controls or standards

Requirements

• 7+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through work experience, training, military experience, or education
• 7+ years of experience leading observability and monitoring tooling
• 7+ years in infrastructure support (Windows and Linux)
• 5+ years proven success in toil reduction initiatives
• 5+ years in cloud application management
• 2+ years of leadership experience

Nice to Have

• Focused on risk mitigation in Cash Vault and Check Processing environments
• Strong understanding of the OSI (Open Systems Interconnection) model
• Ability to troubleshoot the network stack, operating system stack and middleware
• Deep understanding of Java applications including how to read a thread dump and use of Java Flight Recorder
• Knowledge and understanding of AI capabilities
• Ability to quickly script for new alarms and execute according to company approved alerting tools
• Ability to dynamically engage and attend high impact production incidents and troubleshoot to resolution and provide immediate incident analysis both written and spoken
• Experience setting up distributed tracing across an internet topology for full health check and pinpointing problem sources
• Mentoring platform teams through training, documentation, certification, and skill development
• Demonstrated knowledge of emerging technologies, industry trends, and outside perspectives
• Experience leading proof of concepts and prototyping
• Leading execution of critical/complex project deliverables
• Strong communication skills across all organizational levels

Qualifications

• Educational background or certifications are not explicitly specified but are implied through experience requirements

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement