Principal Engineer

About the Role

Key Responsibilities

• Act as an advisor to leadership to develop or influence applications, network, information security, database, operating systems, or web technologies for highly complex business and technical needs across multiple groups
• Lead the strategy and resolution of highly complex and unique challenges requiring in-depth evaluation across multiple areas or the enterprise, delivering solutions that are long-term, large-scale and require vision, creativity, innovation, advanced analytical and inductive thinking
• Translate advanced technology experience, an in-depth knowledge of the organization's tactical and strategic business objectives, the enterprise technological environment, the organization structure, and strategic technological opportunities and requirements into technical engineering solutions
• Ensure high availability and performance of production systems through proactive monitoring and incident response
• Design and implement scalability, reliability, and observability strategies for cloud and on-premise environments
• Define SLIs (Service Level Indicators), SLOs (Service Level Objectives), and Error Budgets to improve system reliability
• Provide vision, direction, and expertise to leadership on implementing innovative and significant business solutions
• Maintain knowledge of industry best practices and new technologies and recommend innovations that enhance operations or provide a competitive advantage
• Strategically engage with all levels of professionals and managers across the enterprise and serve as an expert advisor to leadership

Requirements

• 7+ years of Engineering experience, or equivalent demonstrated through work experience, training, military experience, or education
• 7+ years of experience leading observability and monitoring tooling
• 7+ years in infrastructure support (Windows and Linux)
• 5+ years proven success in toil reduction initiatives
• 5+ years in cloud application management

Nice to Have

• Focused on risk mitigation in Cash Vault and Check Processing environments
• Strong understanding of the OSI (Open Systems Interconnection) model
• Ability to troubleshoot the network stack, operating system stack, and middleware
• Deep understanding of Java applications including how to read a thread dump and use Java Flight Recorder
• Knowledge and understanding of AI capabilities
• Ability to quickly script for new alarms and execute according to company approved alerting tools
• Ability to dynamically engage and attend high impact production incidents and troubleshoot to resolution with immediate incident analysis
• Set up distributed tracing across an internet topology for full health check and pinpoint problem source
• Mentor platform teams through training, documentation, certification, and skill development
• Demonstrate knowledge of emerging technologies, industry trends, and outside perspectives relevant to organizational goals
• Lead proof of concepts and prototyping
• Lead execution of critical/complex project deliverables
• Strong communication skills across all organizational levels

Qualifications

• Educational background or equivalent experience demonstrating 7+ years of engineering or related experience

Benefits & Perks

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement