Product Director

About the Role

Key Responsibilities

• Demonstrate thought-leadership via the offer portfolio strategy & vision, connecting it to Salesforce's overall strategy.
• Quickly become an expert in the acquired products, their existing support/success portfolio and GTM so you can build comprehensive proposals for launch of Success Plans for M&A.
• Collaborate with key stakeholders across Salesforce GTM, M&A, Corp Dev, product/engineering and CSG organizations in developing and managing the offer roadmap for M&As and strategic new Salesforce products.
• Work backward from customers, to develop Success Plan features and functionality to help customers realize maximum value from their Salesforce investments.
• Have accountability for the end-to-end lifecycle for the Success Plan product starting with concept definition, launch, customer experience, and successfully growing the business.
• Use data and insights from customers, partners, sales, and delivery teams to develop points of view and feature recommendations for Success Plan portfolio.
• Have accountability for post-launch success of the offers and features, including customer adoption and financial success.

Requirements

• Must be customer-obsessed, curious, and empathic, with a strong sense of ownership and accountability.
• 10+ years of Product Management experience, with experience bringing new products to market and growing products into successful businesses.
• Product management experience in SaaS, public cloud, or Large Enterprise B2B software.
• Experience in Support, Success, or Services product management is a plus.
• Prior experience integrating acquired company's product/services portfolio is a plus.
• Demonstrated ability to systematically simplify complex problems and articulate clear, strategic points of view for solving them.
• Effective communicator across all levels of the organization, including driving discussions with senior executives.
• Demonstrated ability to lead a high-performing cross-functional team and foster a culture of innovation and collaboration.

Nice to Have

• Experience leading product management teams and managing multi-product portfolios.
• Experience in Salesforce products and technologies.
• M.B.A.

Qualifications

• M.B.A. (preferred)

Benefits & Perks

• Parental leave
• 401(k)
• Time off programs
• Medical, dental, vision, mental health support
• Paid parental leave
• Life and disability insurance
• Employee stock purchasing program