Product Manager, Digital Channels Core Experience

JPMorgan Chase

Columbus, OH

Full Time

Senior

17 days ago

Job Description

About the Role

You enjoy shaping the future of product innovation as a core leader, driving value for customers, guiding successful launches, and exceeding expectations. Join our dynamic team and make a meaningful impact by delivering high-quality products that resonate with clients. As a Product Manager in Channels Core Experience team, you are an integral part of the team that innovates new product offerings and leads the end-to-end product life cycle. As a core leader, you are responsible for acting as the voice of the customer and developing profitable products that provide customer value. Utilizing your deep understanding of how to get a product off the ground, you guide the successful launch of products, gather crucial feedback, and ensure top-tier client experiences. With a strong commitment to scalability, resiliency, and stability, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations.

Key Responsibilities

Develops a product strategy and product vision that delivers value to customers
Manages discovery efforts and market research to uncover customer solutions and integrate them into the product roadmap
Owns, maintains, and develops a product backlog that enables development to support the overall strategic roadmap and value proposition
Builds the framework and tracks the product's key success metrics such as cost, feature and functionality, risk posture, and reliability
Collaborates with design, engineering, analytics, business and functional partners to drive product initiatives
Owns end-to-end delivery of product features, and identifies and manages cross-impact dependencies and risks
Owns an outcome-driven roadmap, working with partner teams and other key stakeholders to prioritize against it
Develops a clear communication strategy for area of ownership; presents updates to senior leaders and communicates progress through various forums, dashboards, etc.
Evaluates information gathered from multiple sources and ensures consistency
Analyzes and synthesizes key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning

Requirements

5+ years of experience or equivalent expertise in product management or a relevant domain area
Advanced knowledge of the product development life cycle, design, and data analytics
Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management
Customer obsessed and track record of driving measurable experience improvements
Experience defining, measuring, and reporting on analytics and experimentation results
Polished verbal, written, and presentations skills; ability to articulate at the right level of detail to a wide range of audiences and stakeholders
Demonstrated ability to manage delivery timelines and risks for multiple initiatives with calmness and diligence
Team-oriented disposition and positive attitude
Ability to thrive in a complex and fast-paced environment; resourceful and a results-oriented self-starter