Quality Assurance Specialist

Hilton Grand Vacations

Williamsburg, VA

Full Time

Entry Level

24 days ago

Job Description

About the Role

Hilton Grand Vacations is seeking a Quality Assurance Specialist to review sales and service calls, ensuring accuracy and proper representation of vacation packages to guests. The role involves using recording and reviewing systems, verifying information, and supporting team reporting efforts. The position offers health benefits, 401K, travel perks, and Day One Team Member Benefits, emphasizing a commitment to diversity and inclusion.

Key Responsibilities

Effectively use recording and reviewing systems to review Outbound and Inbound calls to ensure the product is being represented accurately towards new purchasers
Ensure all information relayed to the guest is complete and accurate based on scorecard metrics
Prepare and provide accurate data that is documented in systems to build reports supporting the teams
Thoroughly review calls to ensure that the correct expectation is set for guests and that there is no misleading information during the call
Effectively communicate findings with team members and management
Handle time optimally to attend daily team meetings, training sessions, and company appointments

Requirements

High School Diploma or equivalent
Excellent written and interpersonal skills
Computer literate with excellent typing skills, 10-key preferred
Proficient with Microsoft Office including Excel and Outlook

Benefits & Perks

Medical, dental, and vision insurance
401K plan
Paid Time Off (PTO) program
Extraordinary travel benefits
Day One Team Member Benefits

Working at Hilton Grand Vacations

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

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