Quality Assurance Specialist

About the Role

Key Responsibilities

• Manages program, project managers, and respective teams to implement organizational processes and best practices.
• Requires an expertise in managing software development, operations, help desk, and maintenance programs, quality assurance teams, and process improvement initiatives.
• Must be able to implement and maintain ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs from ground up.
• Must be able to implement and maintain a Customer Satisfaction Program; regularly meets with customers and obtains feedback via face-to-face meetings and/or online customer satisfaction surveys.
• Performs SWOTs as appropriate.
• Manages the performance of project evaluations, gap analyses, audits, and action plans.
• Responsible for company process improvement initiatives; back-office support (finance, HR, recruiting, etc.), services (ISO, ITIL, CMMI-SVC Level 3), and development projects (CMMI-DEV Level 3).
• Manages the development and/or modification of processes, procedures, templates, and other process artifacts for organizational process improvement efforts.
• Performs management functions such as planning/scheduling, training and mentorship to personnel, ensuring proper resourcing, and status reporting to senior management for all process improvement, QA, and customer satisfaction activities.

Requirements

• Active Top Secret Clearance with a CI Poly.
• Citizenship: U.S. Citizenship.
• Experience managing organizational process improvement initiatives.
• Knowledge of ISO 20000, ISO 27000, ISO 9001, CMMI-DEV, CMMI-SVC programs.
• Ability to implement and maintain customer satisfaction programs.
• Experience performing SWOT analyses, audits, gap analyses, and developing action plans.
• Ability to manage project evaluations and process improvement activities.
• Strong planning, scheduling, training, and mentorship skills.
• Ability to work in a low noise environment and perform physical demands such as lifting up to 50 pounds.

Nice to Have

• Experience with ISO, ITIL, CMMI-SVC Level 3, and CMMI-DEV Level 3 standards.
• Experience working in a government or defense contracting environment.
• Knowledge of organizational process improvement methodologies.

Qualifications

• Experience with process management and quality assurance programs.
• Relevant certifications in quality management or process improvement are a plus.

Benefits & Perks

• Health, dental, and vision insurance.
• 401K retirement plan.
• Life insurance.
• Short-term and long-term disability plans.
• Vacation time and holidays.