Revenue Operations Analyst - Gainsight Administrator

About the Role

Key Responsibilities

• Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement.
• Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization.
• Track KPIs to measure performance at the individual, segment, and organizational level.
• Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases.
• Monitor account engagement, staffing ratios, and retention to support accurate forecasting models.
• Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact.

Requirements

• 3+ years of experience in Customer Operations in a SaaS or FinTech environment.
• 3+ years of experience in Operations, Program Management, or Field Enablement roles.
• 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification.
• Demonstrated experience independently managing cross-functional projects from planning through execution.
• Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management.
• Experience designing and scaling operational processes and team-wide programs.
• Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach.
• Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets.
• A bachelor's degree in a quantitative field such as business or economics, or equivalent practical experience.

Nice to Have

• Strong written and verbal communication skills, including presenting to senior leadership.
• Ability to lead system and operations projects from concept through deployment.
• Highly organized and self-directed, with the ability to work across all levels of the organization.
• Collaborative approach and ability to communicate proactively across teams.
• Strong attention to detail and ability to meet tight deadlines.
• Skilled at identifying process or system improvements and taking initiative to address them.

Qualifications

• Bachelor's degree in a quantitative field such as business or economics, or equivalent practical experience.

Benefits & Perks

• 100% paid employee health, dental, and vision plans (HMO, PPO, or HDHP).
• HSA & FSA accounts.
• Life Insurance, Long & Short-term disability coverage.
• Employee Assistance Program (EAP).
• 11+ Observed holidays and wellness days and flexible time off.
• Employee Stock Purchase Program with employee discounts.
• Wellness & Fitness initiatives.
• Employee recognition and referral programs.
• And much more.