Revenue Operations (RevOps) Analyst

About the Role

Key Responsibilities

• Own critical aspects of the Client lifecycle, including top-of-funnel lead progression, churn early warning system, and expansion playbook.
• Deliver insights and report on trending KPIs at key milestones of the Client lifecycle, such as conversion rates, speed, high ROI lead sources, and churn risk drivers.
• Support key operational elements of the business, including sales productivity tools, deal desk operations, and commissions.

Requirements

• 1+ years of early/mid-stage SaaS experience with exposure to or ownership of top-of-funnel marketing and sales tactics or post-sales adoption, servicing, and expansion tactics.
• Experience working with top-of-funnel marketing data (leads, lead sources, campaign ROI, conversion rates) or client data (product usage, support tickets).
• Proven ability to turn data into insights, tell compelling stories, and drive decision-making and behavior change.
• 2+ years of experience analyzing data to derive insights, with proficiency in Excel and potentially SQL.
• 1+ years of experience building sales, marketing, and revenue reporting and dashboards using CRM tools like Salesforce and Hubspot.
• Hands-on experience building automations and delivering insights using tools like Zapier, Fathom, Rattle.
• Strong prioritization and project management skills to support GTM cadences, enablement programs, and systems roadmaps.
• Highly motivated to identify improvement opportunities, diagnose root causes, and drive change.
• Proactive, clear communicator capable of aligning stakeholders around opportunities and objectives.
• Ability to think strategically while executing on iterative milestones to achieve incremental progress.
• Constant learner who seeks to apply insights from internal and external sources for maximum impact.

Nice to Have

• Experience with blending data across various sources/systems.
• Experience contributing to systems enhancements aligned with GTM strategies.

Qualifications

• Experience in SaaS, with at least 1+ years in early/mid-stage SaaS roles.
• Proficiency in data analysis tools such as Excel and SQL.
• Experience with CRM tools like Salesforce and Hubspot.
• Experience building automations and dashboards with tools like Zapier, Fathom, Rattle.

Benefits & Perks

• Annual salary of $75,000 - $80,000 plus a comprehensive benefits package.
• 15 days holiday per annum, 5 days PTO, and company-sponsored bank holidays.
• Private medical healthcare insurance.
• Employer contribution to a 401K plan.
• Remote working allowance for home office setup.
• Dedicated training allowance with access to training providers.
• Annual wellbeing allowance for mental and physical health.
• Hybrid working model, assuming NYC metro area, with at least 2 days in the office per week.
• Corporate discount programs and access to remote activities.
• Commuter savings program.
• Employee Equity Scheme.