Revenue Service Associate I Job Details | National Grid

About the Role

Key Responsibilities

• Support the implementation and growth of Advanced Metering Infrastructure (AMI) in Massachusetts.
• Open, deliver, route, scan, log and process incoming correspondence (faxes, mail, emails, return mail/email) to ensure a quick and satisfactory response to customer.
• Perform basic account updates, including MA SMART, RI REGROWTH and other distributed generation programs, field orders and outbound calls based on account parameters.
• Research, reconcile and resolve customer, agency, internal clients/partners inquiries, including account research, billing and adjustments.
• Investigate and process billing, service order, collections, payment and audit/control related systems exceptions for timely and accurate revenue recognition.
• Process financial account transactions to ensure accurate account billing, balances, revenue and G/L accuracy.
• Communicate with external customers, business partners, vendors and other employees.
• Handle Emergency Outage Calls, as needed.

Requirements

• Excellent communication skills with external customers, vendors and other employees.
• Sound knowledge of internal customer, financial and operational systems.
• Advanced use of computer software (Email, MS Office Suite) and office technologies.
• Solid math skills.
• Ability to investigate, review and reconcile financial transactions.
• Ability to create and update excel or system files/reports.
• High School Diploma or Equivalent and Must Pass Prescreening testing (CAT Test).

Qualifications

• High School Diploma or Equivalent
• Must Pass Prescreening testing (CAT Test)