SAP Client Tech Support Consultant

ADP

Alpharetta, GA

Full Time

Mid Level

16 days ago

Job Description

About the Role

ADP GlobalView is hiring an SAP Client Support Tech Consultant. In this position you will deliver configuration/consulting services to ADP GlobalView SAP clients within the parameters of the GlobalView solution and services. Ensure clients experience World Class service when engaged. At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP. We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

Key Responsibilities

Analyze support issues logged in accordance with clients' SLA.
Prepare functional specifications and change control requests, including design and configuration details.
Provide consulting services to client base.
Perform Configuration and resolve client issues based on the ticketing system/CRM.
Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise.
Ensure client and support center documentation are maintained.
Deliver effective client communications and ticket management/resolution via CRM.
Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
Communicate effectively with ADP ancillary services.
Liaise with Service Delivery Coordinators / Account Management.
Attend client facing meetings as required.
Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
Provide mentoring support and guidance to other consultants on areas of expertise.
Performs other related duties as assigned.

Requirements

Must have 3 - 5 years of proven hands-on SAP Payroll configuration / consulting experience in the U.S.
SAP certification or equivalent SAP work experience.
Subject Matter Expert in SAP Payroll/HR application experience with specific knowledge of Enterprise/Personnel Structure, SAP Payroll Configuration - Rules and schemas, Wage Types, Overpayment Functionality, Postings to finance.
Excellent understanding of US Payroll Processing Methodology.

Nice to Have

Experience with SAP Payroll configuration and consulting in other regions or countries.
Additional certifications related to SAP or HR systems.
Experience with other HR or payroll systems.

Qualifications

3 - 5 years of proven hands-on SAP Payroll configuration / consulting experience in the U.S.
SAP certification or equivalent SAP work experience.

Benefits & Perks

Support our associates in times of need through ADP's Philanthropic Foundation.
Join a company committed to equality and equity.
Work in an environment that encourages learning, agility, and innovation.

Working at ADP

We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic. We conduct business with the highest ethical standards and full compliance with all applicable laws, fostering an honest and respectful workplace.

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